Operations Manager

Studio LeadSWTHZ is hiring an Assistant Operations Manager for the Newport Beach location.The Assistant Operations Manager will be responsible for running daily operations, leading and developing a team of Sales Associates, delivering an unmatched member experience, and driving the numbers that grow the business.Whether you're stepping into an established studio or helping launch something from the ground up, this is a hands-on floor leadership role that requires strong sales coaching ability, sharp attention to operational detail, and a genuine passion for wellness and the people it transforms.Key ResponsibilitiesSales & GrowthConvert intro sessions into memberships and coach the team to do the sameBuild relationships that turn first-time visitors into long-term members who refer their friendsDrive intro-to-member conversion, new membership sales, and retention metricsSupport team outreach and follow-up efforts through CRM and direct member engagementReview performance targets weekly and adjust strategy accordinglyLeadership & Team ManagementLead, coach, and develop a team of Sales AssociatesRun daily huddles and set the tone for energy, service, and accountabilityHold the team to a clear standard with care and consistencyFoster a warm, ambitious team culture built around shared winsOperational ExcellenceWalk every suite before a member uses it — catch issues before clients see themManage supplies, scheduling, and the operational details that define a luxury experienceUphold SWTHZ brand standards and studio presentation at all timesMaintain cleanliness, equipment uptime, and audit scoresBe present during peak hours to provide leadership and floor supportMember ExperienceDeliver an unmatched experience at every touchpointHandle member concerns promptly and professionallyBuild genuine relationships that drive retention and referralsRepresent the SWTHZ brand with warmth, professionalism, and authentic enthusiasmKey Performance ExpectationsThis is a KPI-driven role. You will be measured on:Intro-to-member conversion rateNew memberships soldMember retentionTeam performance and engagementStudio operational standards including cleanliness, uptime, and audit scoresTargets are clear, dashboards are transparent, and performance is reviewed with you — not at you.Key Skills & AbilitiesPeople Leadership: Proven ability to lead a team, set a standard, and make it betterSales Coaching: Comfortable with sales conversations and a track record of hitting goalsOperational Detail: Sharp attention to the small stuff that separates a luxury studio from an average oneCalm Under Pressure: Handles a busy floor, demanding members, and equipment issues without rattlingGenuine Wellness Interest: Doesn't need to be a contrast therapy expert — just has to actually careQualificationsDemonstrated experience leading a team in any service environment — fitness, retail, hospitality, F&B, or beauty all transfer wellComfort with sales conversations and a history of hitting performance targetsStrong attention to detail and operational follow-throughAvailability for evenings, weekends, and occasional holidays — schedules are predictable, but flexibility is non-negotiableFamiliarity with Mindbody or AXLE a plus, but not required — full training providedGenuine interest in wellness and how it impacts peopleDesired TraitsWarm, ambitious, and team-orientedHigh energy with a hands-on, floor-first mindsetCalm and composed when the studio gets busyTakes ownership of results without being told twiceGrowth-oriented and excited about what comes nextCompensation & BenefitsPay: $24–$26/hour based on experienceBonus: Monthly performance bonuses for exceeding targetsCommission: Commission on membership and pack salesMembership: Free SWTHZ membership ($289/month value) — unlimited infrared sauna, cold plunge, and vitamin C shower accessGrowth: The franchisee owns the entire Orange County territory with multiple studios open and more on the way — promotion from within is the standard, not the exceptionWhat Success Looks LikeThe Assistant Operations Manager runs a tight, high-performing operation, builds a team that converts and retains members at a high rate, and delivers the kind of luxury wellness experience that keeps members coming back and sending their friends.About SWTHZSWTHZ is the fastest-growing contrast therapy brand in the country, offering premium infrared sauna, cold plunge, and vitamin C shower experiences in private suites. Built for recovery, sleep, and overall wellbeing, SWTHZ delivers a luxury wellness experience designed to help members feel their best. This role is part of a growing Orange County footprint under an owner committed to building the brand across the entire market.About TRIB3 Health & Wellness StaffingTRIB3 Health & Wellness Staffing connects top fitness and wellness talent with leading studios across the U.S. Our mission is to build high-performing teams that drive revenue, culture, and long-term success.