Research Associate

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team! 2025: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2024: Excellence in Customer Service Awards: Organization of the Year (Small) Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®) Join Us as a Research Associate At Health Advocate, we’re on a mission to simplify healthcare by delivering accurate, timely, and actionable information that helps people make confident decisions. As a Research Associate, you’ll play a critical role behind the scenes—connecting members, nurses, and advocates with the healthcare resources they need most. If you’re detail-oriented, curious, and motivated by meaningful work, this role offers the opportunity to make a real impact every day. What You’ll Do: Your Roadmap to Impact As a Research Associate, you’ll support healthcare navigation through high-quality research, organization, and follow-through. Your day-to-day responsibilities will include: Researching and understanding healthcare system websites, databases, and reference materials in accordance with departmental and corporate policies Researching and documenting requested information such as primary care physicians, dentists, specialists, eldercare services, nursing homes, and related resources Identifying appropriate benefit plans and benefit offerings when applicable Providing accurate, easy-to-understand research findings to nurses, advocates, and internal partners Responding to member requests by delivering clear, specific resources and available options Entering and maintaining accurate documentation within internal systems Compiling research results in a user-friendly format to support member decision-making Tracking cases and conducting timely follow-ups with members and providers Ensuring all work complies with quality standards, internal procedures, and applicable federal and state regulations, including HIPAA and COBRA Monitoring recurring research issues or trends and escalating concerns to leadership as appropriate Who You Are: The Advocate We’re Looking For You’re someone who enjoys digging into details, organizing information, and helping others through accuracy and follow-through. You bring: A high school diploma or GED required; associate degree in business, liberal arts, healthcare management, or a related field preferred At least one year of healthcare-related experience preferred Strong written and verbal communication skills, including professional phone etiquette Excellent listening skills and the ability to understand and clarify requests Strong problem-solving and issue-resolution abilities Exceptional customer service skills and a commitment to quality Solid organizational and multitasking skills, including consistent follow-up Comfort using MS Word, Excel, and web-based research tools The ability to work effectively in a collaborative, team-based environment Bilingual skills (English/Spanish or other languages) may be required based on assignment Why Health Advocate? At Health Advocate, we don’t just support our members—we support our employees too. When you join our team, you’ll gain: Comprehensive training and the tools you need to succeed Opportunities for career growth and internal advancement Competitive pay starting at $16 per hour and a robust benefits package, including medical, dental, vision, 401(k) with company match, tuition assistance, PTO, and paid holidays A mission-driven culture focused on accuracy, compassion, and meaningful impact A collaborative environment where your contributions truly matter Your Next Move If you’re ready to turn your research skills into a career that makes a difference, we’d love to hear from you. Apply today and take the next step toward joining a team dedicated to simplifying healthcare—one well-researched solution at a time. Physical Requirements: This position is primarily sedentary, requiring prolonged sitting while performing administrative tasks. The role involves extensive use of a computer for typing, mouse navigation, and reading information on a screen for extended periods. Frequent phone use is required for communication with team members, clients, or external parties. Essential physical functions include fingering, grasping, pulling hand-over-hand, and repetitive motions necessary for navigating software, entering data, and interacting with electronic documents. Mental and Cognitive Requirements: The role requires strong concentration, attention to detail, and the ability to complete tasks accurately. Critical thinking and problem-solving skills are essential to address issues that may arise in day-to-day duties. Effective verbal and written communication skills are needed for responding to inquiries and collaborating with others. Work Environment: This position is fully remote and requires a home office environment with appropriate lighting, a computer, and phone access. The workspace should be free from distractions to ensure effective focus and productivity during work hours. Company Overview Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need. Learn more Health Advocate Facebook Video Awards: 2025: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2024: Excellence in Customer Service Awards: Organization of the Year (Small) Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) 2023: National Customer Service Association All-Stars Award: Service Organization of the Year. Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2022: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner Excellence in Customer Service Awards: Organization of the Year (Small) Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) 2021: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) 2020: National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up Communicator Award of Distinction: October 2019 Broker News MarCom Awards: Gold, COVID Staycation Ideas brochure MarCom Awards: Platinum, 2021 Well-being Calendar Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver) VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)