Electromechanical Field Service Technician III

Electromechanical Field Service Technician IIILocation: Chicago, IL, USG+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D. The whole world trusts us when it comes to digital, physical or electronic payments. We increase the security and efficiency of the cash cycle in collaboration with central banks and the entire currency industry. As the market leader in advanced currency management, would you like to join us in shaping the future of payments?Summary: A Level III Field Service Technician will utilize their technical expertise and independent judgment to provide on-site servicing, installation, and repair of complex electromechanical equipment. This role is crucial in maintaining high customer satisfaction through data-driven tools, proactive attention to customer needs, and positive interactions.Responsibilities include supporting customers with operational or maintenance issues, addressing escalated technical and service-related concerns, diagnosing failures in mechanical, hardware, software, and systems, implementing effective repairs to minimize downtime, and preparing reports for analyzing product failure trends and serviceability issues. Additionally, this role will also assist with the on-site training and development of less experienced field service technicians and acts as a key communication link between technical support, management, and the customer on technical matters and projects. Flexibility for long hours and travel is required.Required Skills/Knowledge: Hands-on experience with electromechanical equipment is preferred. Proficiency in electromechanical troubleshooting, understanding electronic principles, and working knowledge of computer systems, PCs, and networking is required. Experience with solenoids, belts, rollers, bearings, pneumatics, and guides is a plus. Strong oral and written communication skills are essential. Ability to use a laptop/tablet for administrative and diagnostic tasks. Willingness to provide personal information and obtain Gaming Licenses in required jurisdictions (for Commercial Field Service Technicians). Work may be home office-based or customer site-based. Personal vehicle use may be required depending on business needs. Potential responsibility for a company fleet vehicle may be required depending on business needs. Shift work may be required.Required Education and Experience: High school diploma or GED required. An Associate degree or trade/technical school certificate/diploma preferred. Minimum of four (4) years of relevant work experience, including at least two years in a field service environment. Hands-on experience with electromechanical equipment is essential. Previous experience in customer-facing roles is required.Other Duties: This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.Giesecke+Devrient Currency Technology America, Inc. endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources.We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.