Truck Product Support Manager

Job Description

Job Description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

Yancey Bros. Co. currently is recruiting an On Highway Product Support Sales Manager for the Power Systems Division. This position will lead a team of Product Support Sales Representatives (PSSRs) that focus on sales to truck and bus customers, and is responsible for the development and training of the sales team. Responsibilities also include development and administration of product support marketing programs.

• Achieve parts and service sales and profitability targets – deliver the business plan.
• Manage the daily performance of the Parts and Service sales force, including weekly ride-alongs with sales representatives.
• Lead Yancey’s efforts in growing our retail aftermarket parts and service business – expanding beyond Caterpillar and Blue Bird to all-makes parts and service capability
• Develop short and long range forecasts, objectives, and action plans.
• Develop and direct Parts and Service marketing and merchandising programs.
• Management product and sales training for Parts and Service Salespeople.
• Ensure good customer relations and resolve customer issues as necessary.

Additional Responsibilities:

• Participate in required safety program and work in a safe manner.
• Additional duties as assigned by manager.

To be successful in this position you should have prior experience as a Product Support Sales Representative. Truck or bus industry experience, along with excellent analytical, organization and communication skills, are vital to this position.

• Must have a high school diploma or equivalent experience.
• Bachelor’s degree or comparable professional experience.
• 7+ years of truck and bus industry experience.
• Prior experience as a Parts Sales or Product Support Sales Representative preferred.

• Must be able to take charge of position immediately.
• Excellent analytical, organization, and communication skills.

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

• Compensation: Competitive Pay
• Individual Bonus Opportunities Available
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

• Paid Holidays
• Paid Sick Leave

• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities

#YPS