Billing Manager

Summary:

This position oversees billing operations across five business verticals, ensuring invoices are accurate, timely, compliant, and aligned with customer contracts, rate agreements, and service delivery records. This role partners closely with Operations, Sales, Customer Service, and Accounting to resolve discrepancies, improve billing processes, and protect revenue integrity.


Essential Duties and Responsibilities:

• Manage end-to-end billing activities across all five verticals, including invoice generation, review, approval, and distribution.
• Ensure billing is completed accurately and on time in accordance with customer agreements, tariffs, service-level requirements, and internal policies.
• Review complex, high-value, or exception-based invoices and resolve billing errors or disputes.
• Maintain standardized billing workflows, controls, and documentation across all verticals.
• Audit coded and approved invoices to ensure accurate interface into the accounts payable system and record relevant metrics to drive process improvements.
• Monitor billing KPIs such as invoice timeliness, error rates, dispute volume, aging, and revenue leakage.
• Support month-end close, accruals, audit requests, and reconciliations with the Finance team.
• Identify process improvements to increase efficiency, reduce errors, and improve cash flow.
• Serve as the primary escalation point for customer and internal billing questions.

Education:

• High school diploma or GED required
• Associate's degree in accounting, business, finance or supply chain preferred
• Five years of billing, accounts receivable, finance operations experience, preferably in logistics.
• Two years of supervisory or team lead experience preferred.

Qualifications:

• Strong understanding of logistics billing workflows, contract pricing, rate tables, and exception management.
• Proven ability to manage multiple priorities across several business units or service lines.
• accounting skills.
• Experience in a 3PL, transportation, warehousing, freight forwarding, brokerage, or logistics environment.
• High attention to detail
• Excellent verbal and written communication skills.
• Must be a team player and reinforce colleague experience.
• Excellent customer service skills with an emphasis on overall customer experience.
• Able to establish strong relationships and motivate others.
• Good organizational skills.
• Ability to prioritize and multi-task.
• Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel).

WORK ENVIRONMENT

Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.


PHYSICAL EFFORT

Most work requires normal physical effort.

MANUAL DEXTERITY

Requires moderate use of personal computer (word processing and spreadsheets) for compiling reports, statistical data, composing memoranda and other similar documents.

TOTE RESOURCES IS AN EQUAL OPPORTUNITY EMPLOYER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

As part of the team, full-time employees will receive a comprehensive benefits package, which includes health, dental, vision, life insurance, short term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty, and bereavement leave. Full-time employees will receive a minimum of 10 days' vacation, 10 days sick, 10 days paid holidays and one floating holiday every 12 months. In addition, we offer an annual discretionary bonus (based on eligibility).