Desktop IT Support Analyst

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses ( around the globe, chances are, we have something special for you. JOB TITLE: Desktop IT Support Analyst REPORTING TO: IT Platform Manager LOCATION: Oak Harbor, WA ITAR/EAR Criteria Certain positions with IDEX Corporation and its business units require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, U.S. national, lawful permanent resident, or an individual who has been granted refugee or asylum status. Scope Of Role The IT Desktop Support Analyst’s role is to ensure a smooth end-user technology experience using active listening, timely communication, and effective troubleshooting. Excellence in this role is achieved by receiving, prioritizing, documenting, and actively resolving end-user service desk requests independently and with other IT personnel’s assistance as needed. This role will physically support the Oak Harbor site as well as extended remote support to the other US based IH&S sites. Responsibilities Provide fundamental to advanced technical support for standard office environment equipment (PC, peripherals, printer, network), line of business applications, Microsoft operating systems, and Office products, and cellular devices for users at manufacturing facility. Organize and contribute high-quality documentation for the IT department Assist with various IT infrastructure improvement projects and assume the lead role in others where competency is demonstrated Deploy and maintain the company’s IT assets, including Desktops, Laptops, Printers, and mobile devices Provide comprehensive, timely, and valuable communication to customers and vendors as required to keep all parties informed of issues, progress, and solutions Fast, accurate, and timely turnaround on all customer requests Follow company-specific guidelines and industry best practices for User Administration and security Communication to our clients, vendors, and internally via phone, email, and ticketing system Minimal travel to support remote locations as needed Ability to assist and/or train other team members or employees when assistance is needed Required Skills Excellent knowledge of Windows 11 operating system and Microsoft O365 applications - Outlook, Word, Excel, PowerPoint, Teams Ability to image, deploy, and maintain Windows 11 PCs Working knowledge of, or willingness to learn, a wide array of software technologies, including PDQ Deploy/Inventory, LANSweeper, Splashtop, ServiceNow. Demonstrated proficiency in the diagnostic process of technical issues Ability to work independently and with direction from other IT personnel Excellent technical writing skills for documentation and effective ticket management Ability to multi-task and adapt to changing priorities quickly Understanding of support tools, techniques, and how technology is used to provide IT services Self‑motivated with the ability to work in a fast‑moving environment Qualifications Associate degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience preferred Experience with scripting and automation tools preferred Professional IT Certifications preferred, such as Microsoft MCP/MCSA, or CompTIA A+/Network This position is an onsite role with possibility to become hybrid. Total Rewards Anticipated hiring range: $60,000–$65,000. The full compensation range for this position is $54,200–$81,400, depending on experience, and may also be eligible for a performance‑based bonus plan. Benefits Package Our comprehensive U.S. benefit offerings include health benefits, a 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our careers page: IDEX Equal Opportunity Employer IDEX Health & Science LLC., a Unit of IDEX Corporation, is an Equal Opportunity Employer committed to workforce diversity. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws. Attention Applicants If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at View email address on click.appcast.io for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application. Job Family / Business Unit Information Technology; IH&S (Shared Services) #J-18808-Ljbffr