Call Center Specialist

Job Description

Job Description

We are looking for a Call Center Specialist to join our team in Hudson, Wisconsin in a contract-to-permanent capacity. This role is ideal for someone who combines strong customer support skills with administrative accuracy and can confidently manage inbound inquiries, documentation, and follow-up tasks. The position supports both internal teams and external clients, requiring clear communication, sound judgment, and a consistent, service-focused approach.

Responsibilities:
• Respond to incoming calls and client inquiries with care, providing timely assistance to both internal partners and external customers.
• Calm tense interactions by listening carefully, addressing concerns constructively, and guiding callers toward practical resolutions.
• Handle day-to-day administrative work such as preparing mailings, scanning records, faxing documents, and entering information into company systems.
• Review, complete, and update forms and related documentation with close attention to accuracy and processing requirements.
• Assist accounts receivable activities by checking service authorizations, identifying discrepancies, and coordinating corrections with appropriate representatives.
• Maintain organized digital records and support document workflows using tools such as Adobe and DocuSign.
• Coordinate scheduling and other workflow-related tasks to help keep team operations efficient and on track.
• Follow company policies, legal standards, and established procedures while completing assigned work.
• Strengthen job knowledge through ongoing training and skill development opportunities.• Experience in customer service, call center support, or administrative coordination roles.
• Ability to manage inbound calls professionally while delivering a high level of service.
• Strong written and verbal communication skills with the ability to handle challenging customer interactions effectively.
• Proficiency with common office technology and intermediate computer skills, including Microsoft Excel and digital document management tools.
• Experience with data entry, record maintenance, and processing forms within CRM or similar systems.
• Strong problem-solving skills and sound judgment when prioritizing tasks or resolving issues.
• Ability to stay organized, manage workflow efficiently, and maintain accuracy in a fast-paced environment.