Parts Coordinator

Job Description

Job Description

Are you a highly motivated, detail-oriented, and reliable Parts Coordinator? Are you looking for a collision repair company that values PEOPLE and PROCESSES while working alongside those with a PASSION for auto repair?  This is your opportunity! 

If you are tired of the mediocre shop, allow VIVE Collision to take you out of the average and put you into the future of the collision repair business. 

Each teammate is a valued part of the repair process. We support each team member with the tools and technology needed to succeed. Join our customer-first way of doing business and help improve the industry.

What’s in it for you?

• Medical, Dental, and Vision insurance options for you and your family (this includes domestic partners)
• $50,000 employer-paid life insurance policy
• 401K plan with an employer match
• Employee Assistance Program includes confidential assistance in the following areas
  • Counseling from relationships to stress and substance abuse
  • Work/Life benefits, including personal, financial, and legal issues
  • Self-Help benefits 
  • Peak performance coaching 
  • Lifestyle saving benefits for wellness, shopping, travel 
  • Personal development and training
• Heath savings account to assist with medical bills
• Paid time off to promote work-life balance, including 
  • 6 paid holidays, including Black Friday, and get your Birthday as a floating holiday!
• Growth opportunities within our company
• Paid training including industry certifications, I-Car & OEM

Position Summary

The Parts Coordinator is responsible for overseeing the procurement, receiving, organization, and management of all parts required throughout the collision repair process. This role ensures the right parts are available at the right time to support efficient production, minimize repair delays, and maintain profitability. Working closely with the General Manager, Estimators, Production Manager, and Technicians, the Parts Coordinator is accountable for inventory accuracy, vendor relationships, parts-related key performance indicators (KPIs), and delivering exceptional operational support throughout the repair process.

Key Responsibilities

• Order parts from approved vendors and dealerships based on repair estimates, blueprints, and supplements. 
• Monitor parts availability and proactively communicate delivery schedules, back orders, and delays to estimators and production staff. 
• Receive, inspect, verify, and document all incoming parts to ensure accuracy and quality. 
• Perform mirror matching of parts to repair orders before repairs begin to verify proper fit and completeness. 
• Identify damaged, incorrect, or missing parts and coordinate prompt returns, replacements, and vendor credits. 
• Maintain accurate inventory records and update parts status within the shop management system. 
• Track and monitor all parts deliveries to ensure production schedules remain on target. 
• Build and maintain strong working relationships with vendors, dealerships, and suppliers to ensure timely delivery and quality service. 
• Collaborate with the General Manager, Production Manager, Estimators, and Technicians to resolve part-related issues that could impact repair timelines. 
• Monitor and drive parts-related key performance indicators (KPIs), including parts cycle time, gross profit, inventory accuracy, and return rates. 
• Maintain an organized, clean, and efficient parts department while ensuring proper storage and handling of inventory. 
• Ensure compliance with company policies, OEM repair procedures, and safety standards. 
• Coach and support Parts Clerks or other parts department team members as applicable. 
• When applicable, drive to pick up, transport, and deliver parts between vendors, suppliers, and the facility, ensuring parts are handled securely and delivered accurately and in a timely matter.
• Perform additional duties as assigned to support shop operations and overall business performance.

Qualifications

• Must be at least 18 years of age. 
• Valid driver's license with a clean driving record. 
• Previous experience in a collision repair parts department required, with leadership or management experience preferred. 
• Strong knowledge of automotive parts, collision repair processes, and OEM repair procedures. 
• Experience with CCC ONE estimating and management software is strongly preferred. 
• Proven ability to manage vendor relationships, inventory, and purchasing processes. 
• Strong organizational and time management skills with the ability to prioritize multiple responsibilities and meet production deadlines. 
• Excellent communication and interpersonal skills with the ability to effectively collaborate with technicians, estimators, vendors, and management. 
• Ability to read, interpret, and understand repair estimates, work orders, parts documentation, and technical information. 
• Strong attention to detail, analytical thinking, and problem-solving abilities. 
• Basic computer proficiency, including Microsoft Office and inventory management systems.

We are an equal opportunity employer and consider all qualified applicants equally regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

The specific pay rate/salary offered to a candidate may be influenced by several factors including experience, education, specialized certifications from OEMs, and where the job is located.