Percussion Specialist

About Us: Founded in 1983,Malletechhas established itself as a preeminent producer of high-quality keyboard percussion instruments, including marimbas, xylophones, vibraphones, glockenspiels, and a wide range of mallets. Known for their meticulous craftsmanship and superior sound quality,Malletechproducts are favored by professional musicians, educators, and percussion enthusiasts worldwide. Role Overview: The Percussion Product Specialist plays a pivotal role in sales, inventory management, and customer service. This role ensures our customers, from school music dealers to professional musicians, receive the highest level of service. Responsibilities: Manage house accounts and support sales through outreach and marketing Support Regional Sales Managers with inventory, order fulfillment, and product questions Serve as the point of contact for customer questions, quotes, and product support Enter, update, and process retail and wholesale sales orders Communicate ETAs, confirm pricing/terms, and send order confirmations Inspect New Jersey-made instruments for quality assurance Process inventory movement using Acumatica; reconcile physical and digital stock Assist with artist support, factory tours, and event planning Assist with website maintenance and social media accounts Qualifications: 2+ years of Music Industry experience, customer service, order management, and/or sales Knowledge of keyboard percussion instruments and mallets required Excellent organizational and communication skills Willingness to travel for trade shows and other events Social media or digital marketing experience a plus Benefits: Positive, creative, music-focused work environment Travel and professional development opportunities Competitive compensation packages, paid vacation and sick leave, matching 401(k), FSA Plan, medical, dental, and vision plans No unsolicited phone calls #J-18808-Ljbffr Eastman Music Company