Crew Member

Join Our Dunkin' TeamWe are looking for Crew Members to join our Dunkin' team! Crew Members are responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests' needs and give them a reason to come back.BenefitsFlexible scheduling to meet your needsPaid on the job training providedGrowth potential we promote from withinFree meals and employee discountsMedical benefits and 401k with employer matchEmployee referral program up to $100 cashSummaryCrew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests needs and give them a reason to come back.Responsibilities IncludeTeam EnvironmentWork well and interacts with others respectfullyRespond positively to coaching and feedbackCommunicate with team membersAble to learn and execute multiple tasksOperational ExcellenceProvide guest serviceResolve guest issuesFollow Brand standards, recipes and systemsFollow safety, food safety and sanitation guidelines; comply with all applicable lawsMaintain clean and neat work environmentProfitabilityExecute restaurant standards and marketing initiativesHandle POS transactions and payments with accuracyPrepare and deliver all products according to Brand standardsSkills/QualificationsFluent in EnglishBasic computer skillsCapable of counting money and making changeAble to operate restaurant equipment (minimum age requirements may apply)CompetenciesGuest FocusUnderstands and exceeds guest expectations, needs and requirementsDevelops and maintains guest relationshipsDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following Brand recommended guest recovery processPassion for ResultsSets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance; understands how his/her role relates to othersProblem Solving and Decision MakingIdentifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessaryInterpersonal Relationships & InfluenceDevelops and maintains relationships with teamOperates with integrity; demonstrates honesty, treats others with respect, keeps commitments