Site Manager

The Site Manager serves as the primary leader responsible for overall performance, culture, and customer experience at our Take 5 and Whistle Express car wash locations. This role oversees all aspects of site operations, team leadership, safety, equipment reliability, sales performance, and community reputation. The Site Manager ensures the site delivers the high quality, efficient, and friendly experience our brand is known for. This position sets the tone, establishes expectations, and drives excellence—developing team members, solving operational challenges, and creating an environment where both employees and customers thrive. The Site Manager serves as the primary leader responsible for overall performance, culture, and customer experience at our Take 5 and Whistle Express car wash locations. This role oversees all aspects of site operations, team leadership, safety, equipment reliability, sales performance, and community reputation. The Site Manager ensures the site delivers the high quality, efficient, and friendly experience our brand is known for. This position sets the tone, establishes expectations, and drives excellence—developing team members, solving operational challenges, and creating an environment where both employees and customers thrive. What You’ll Do Lead & Develop the Team As the senior on-site leader, you will: Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members Build and reinforce a positive, growth minded culture grounded in company values (Based on the expectation to build a positive, growth minded culture) Conduct ongoing development conversations and ensure readiness of future leaders Ensure all staff follow safety, customer service, and operational standards consistently Deliver an Exceptional Customer Experience Champion a welcoming, service-oriented environment where every customer feels valued Resolve escalated concerns and coach the team on best-in-class customer engagement Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers Oversee Site Operations & Equipment Performance Own all daily operational workflow and ensure efficiency, accuracy, and safety Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support Ensure the site consistently meets company standards for quality, cleanliness, and throughput Analyze operational metrics and implement improvements to increase performance and reduce downtime Drive Sales, Profitability & Business Results Set and manage site-level sales, membership, labor, and operational targets Lead sales initiatives, promotions, and team‑wide upselling behaviors Monitor KPIs and adjust staffing, processes, or workflow to achieve results Manage site expenses, inventory, and cost controls Ensure Safety, Compliance & Brand Standards Enforce all health, safety, and environmental protocols Ensure adherence to company policies, operating procedures, and quality standards Address risks, incidents, or equipment failures promptly and effectively Conduct regular audits and site inspections to ensure consistency and compliance Qualifications Required Strong customer service mindset and excellent communication skills Demonstrated leadership, teambuilding, and performance management abilities Ability to operate effectively in a fast paced, hands-on outdoor environment Strong problem-solving and decision-making skills Reliable, self-motivated, organized, and capable of independently running all aspects of site operations (Expanded from reliability and eagerness to learn) Flexible schedule, including weekends and holidays Ability to stand for long periods and perform light physical tasks Preferred (but not required!) Previous site management or multi‑team leadership experience Experience in retail, service, hospitality, or other customer facing roles Mechanical aptitude for overseeing equipment checks and maintenance Experience with sales-driven environments or membership programs Base Pay Range $34,100.00 - $75,200.00 If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you. We’re so glad you’re interested in joining the Whistle Express Car Wash crew! ✨ Just a heads-up: if we ever need your personal details for a real job offer, we’ll only ask for them safely through our official HR platform. Keep shining, and thanks for wanting to be part of our team! We share the responsibility for creating the best experience for our customers, team members, and facilities. Be Curious - We have a drive to learn, grow, challenge, and explore better ways of doing things. Take Accountability - We take ownership of our actions, commitments, and results. Show respect - We value every person by listening openly, communicating honestly, and treating others with dignity. Pursue Excellence - We set the bar high, sweat the small stuff, and pursue continuous improvement -together.