PRODUCTION TECHNICIAN

Job Description

Job Description

PCI Race Radios | Cypress, CA

PCI Race Radios is a leading Off-Road Racing Equipment manufacturer, distributor, and retailer based in Cypress, California. We design and support communication systems trusted by top teams, weekend racers, and off-road enthusiasts across the country.

At PCI, we consider sales associates to be technical support staff and technicians to also be sales people. The core at any PCI position is excellent customer service. This position will focus on electronics assembly. This position will have the option to travel to race and events in the Southwest US and Baja California, Mexico.

Our Core Values
At PCI, we live by five core values that guide how we work, serve customers, and support one another:

• Execute for the Customer: We listen carefully before offering solutions, anticipate needs, go the extra mile, and treat every interaction as a chance to build trust—always treating customers the way we’d want to be treated.
• Perform with Passion: We bring energy and enthusiasm to every task, stay driven through challenges, care deeply about our mission and teammates, and take pride in celebrating wins and learning from losses.
• Deliver with Honesty and Integrity: We tell the truth even when it’s uncomfortable, own mistakes and make them right, give direct and respectful feedback, and protect confidential information.
• Take Charge and Follow Through: We do what we say we’ll do, take responsibility instead of making excuses, communicate early when commitments are at risk, and support the team as people who can be relied on.
• Be the Best: We set high standards, stay curious and continuously improve, look for smarter ways to work, and benchmark ourselves against the best in order to surpass it.

About the Role

We’re seeking a technician who can represent PCI both in-house and on the road. This role is ideal for:

• An entry-level candidate looking to break into the off-road or powersports industry
• A motivated technician ready to grow with a respected brand
• Someone mechanically inclined who enjoys both technical products and customer interaction

Responsibilities:

• Helmet, Intercom and other electronics assembly and repairs.

• Provide outstanding customer support at Headquarters, over the phone, email and in person at events and races.
• You will travel to off-road races, and UTV events (approximately 15 overnight trips per year), working directly with customers, dealers, and race teams provide technical support, educate, and assist with new products.

What We’re Looking For

• Strong communication and interpersonal skills
• Comfortable in a fast-paced, hands-on environment
• Mechanically inclined and eager to learn technical products
• Experience with Soldering, Hand Tools such as a drill, grinder, Dremel, etc.
• Organized, detail-oriented, and professional
• Willing and able to travel (overnight, in and out of state)
• Valid passport or ability to obtain one
• Safe driving record
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Ability to stand for extended periods and lift 10–50 lbs regularly

Skills 

• Excellent communications skills in English.
• Electronics Troubleshooting Experience and problem solving skills
• Team player with a great attitude
• Excellent attention to detail

Position is Full Time and based in Cypress, CA. Travel in the Southwest US and Baja California, Mexico.