IT Help Desk Assistant

Bretz RV & Marine is a family-oriented RV/Marine dealership that values its employees and customers. Job Overview We are looking to hire a Help Desk Assistant with high-quality phone skills who is passionate about helping people. This role will intake helpdesk requests for the company via phone and email. Candidates with experience in customer service, retail, or reception will find this a great opportunity. Job Responsibilities Answering phones enthusiastically and logging help requests for the IT department. Ensuring that requests for the IT department are appropriately received and recorded in the Help Desk database. Practicing patience and compassion when interacting with the company’s internal teams. Effectively communicating with the IT team to pass on important information about requests. Coordinating with other departments regarding IT technical issues to ensure prompt resolution. Handling various support tasks such as basic supply purchasing, login assistance, and other duties as assigned. Assisting with Onboarding/Offboarding, account creation/removal, and FAQ maintenance. Education and/or Experience High school diploma or GED. Phone skills are a must. Time‑management skills – able to manage a list of requests with varying priority. Experience with Microsoft Office. Experience with Microsoft Excel. Top‑notch communication skills, both written and oral. Attention to detail. Accountability and flexibility with duties as needed. A calm, methodical working style and the ability to stay on task under pressure. Compensation $14 - $17 per hour, depending on experience. Schedule Monday – Friday 8:30 am – 5:30 pm, with flexibility and overtime as needed. One Saturday per month. Benefits Excellent earning potential and advancement opportunities. Medical benefits package with multiple plan options including vision and dental. 401(k) retirement plan with employer match. On‑site employee daycare. Holiday pay and vacation time. Employee discounts. Employee borrow program (take a camper and GO CAMPING). Profit sharing. What You Can Expect from Bretz Opportunity to work in a family‑oriented environment where work‑life balance matters. Growth and advancement opportunities. Team‑building activities and events throughout the year. The opportunity to be part of a team in a booming industry that works together to provide every customer with the best experience possible. EEOC Statement Bretz RV & Marine is committed to a policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence without regard to race, color, religion, sex, national origin, age, marital status, disability, citizenship, or other classifications protected by applicable laws. This commitment extends to all aspects of our employment practices in compliance with Washington State's non‑discrimination policies. #J-18808-Ljbffr