Import Compliance & Customs Operations, US

Job Description

About Us

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Temu is an e-commerce platform that connects consumers with millions of merchandise partners, manufacturers and brands with the mission of empowering them to live better lives. Temu is committed to offering affordable products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022. Today, we have expanded our footprint to more than 90 countries.

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About the Role

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We are seeking an experienced import compliance and customs operations professional with deep expertise in customs brokerage coordination and oversight and U.S. Customs and Border Protection (CBP) regulatory systems, particularly the Automated Commercial Environment (ACE) in air transportation environments. This role will lead and support import compliance initiatives, oversee broker performance, and help design and manage systems that strengthen regulatory oversight, operational accountability, and compliance responsiveness.

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The ideal candidate combines hands-on customs brokerage experience with strong analytical and compliance program management capabilities, including regulatory tracking, SLA monitoring, trend analysis, and regulator engagement.

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Key Responsibilities

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• Manage and oversee customs brokerage activities and broker relationships related to import operations.
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• Serve as a subject matter expert on CBP Automated Commercial Environment (ACE), with emphasis on leveraging system functionality to improve operational tracking, entry accuracy, and other operational necessities.
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• Develop metrics for compliance scores for brokers, merchants, and other related parties.
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• Develop, enhance, and manage compliance systems that:
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• —— Track and aggregate regulatory contacts and communications
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• —— Monitor internal compliance and operational SLA response times
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• —— Conduct trend analysis and reporting
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• —— Support escalation management and audit readiness
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• Coordinate or lead outreach and communications with regulatory agencies and external stakeholders.
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• Monitor statutory and regulatory developments impacting import operations and proactively identify emerging compliance requirements.
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• Track pending legal and regulatory changes and assess operational impact.
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• Partner cross-functionally with legal, operations, logistics, and compliance teams to strengthen import controls and procedures, including developing policy playbooks, standard operating procedures, and other related strategy documents.
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• Support internal audits, investigations, corrective actions, and continuous improvement initiatives.
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• Assist in developing policies, procedures, and training related to import compliance and customs operations.
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Qualifications

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• 5+ years of experience in customs brokerage, import compliance, or trade compliance operations.
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• Strong working knowledge of CBP regulations and the Automated Commercial Environment (ACE).
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• Direct experience with air transportation import processes and customs entry procedures.
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• Experience designing, implementing, or managing compliance tracking and reporting systems.
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• Demonstrated ability to analyze regulatory trends, monitor performance metrics, and improve compliance workflows.
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• Knowledge of U.S. import regulations, customs valuation, classification, and broker management practices.
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• Strong organizational, analytical, and communication skills.
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• Ability to manage multiple priorities in a fast-paced regulatory environment.
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Preferred Qualifications

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• Licensed U.S. Customs Broker preferred.
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• J.D. and legal experience
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• Experience engaging directly with regulatory agencies or leading regulator communications.
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• Background in compliance operations, governance, risk management, or legal/regulatory affairs.
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• Experience supporting enterprise-level import compliance programs.
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Desired Attributes

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• Detail-oriented and highly organized
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• Strong problem-solving and analytical mindset
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• Comfortable working across legal, operational, and technical teams
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• Proactive in identifying regulatory risk and operational improvements
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• Able to translate complex regulatory requirements into actionable processes
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Compensation & Benefits

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The salary will be determined based on the candidate’s experience, qualifications, skills, competencies and location, ensuring a competitive and attractive offer.

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In addition, this position offers a comprehensive benefits package, including:

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• Medical, Dental, and Vision Insurance Coverage
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• Paid Time Off (PTO)
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• Paid Sick Leave (in accordance with applicable state and local laws)
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• 401(k) Plan
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The Company reserves the right to modify or change these benefit programs at any time, with or without notice, consistent with applicable law.

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At Temu, we are proud to be an employer that builds a diverse community. We encourage all qualified individuals to apply and join our team. We are dedicated to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity.

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Apply today to join Temu and be part of a dynamic and innovative company.