High Ticket Success Coordinator

Job Description

Job Description

Remote Fitness Trainer

Schedule: Monday–Friday, 9:00 AM – 6:00 PM PST
Pay: $18/hour
Equipment Provided

Overview
We are seeking a Client Success Coordinator to deliver a high-touch, white-glove experience to clients enrolled in a premium program. This role is ideal for someone who is comfortable on video calls, enjoys helping people, and can manage a high volume of client interactions in a remote environment.
You will guide clients through onboarding, provide ongoing support, and ensure a smooth, successful experience throughout their journey.

Responsibilities
Client Onboarding

• Conduct 15-minute pre-scheduled Zoom calls with new clients
• Walk clients through the platform and key features
• Review program expectations and introduce team structure

Client Check-Ins

• Lead follow-up Zoom calls to ensure client progress and satisfaction
• Address questions, concerns, and obstacles
• Provide guidance and solutions to support client success
• Coordinate next steps with internal team members

Ongoing Support

• Respond to in-app inquiries and client touchpoints
• Provide timely follow-ups to keep clients on track
• Maintain a high level of service throughout the client lifecycle

High-Volume Calls

• Manage a high volume of scheduled video calls daily
• Balance multiple client interactions while maintaining quality

Qualifications

• Strong communication skills (verbal and written)
• Comfortable leading Zoom/video calls
• Highly organized with the ability to multitask
• Tech-savvy and able to quickly learn new systems
• Customer-focused with a professional, supportive approach
• Self-motivated and able to work independently in a remote setting

Preferred Experience

• Customer success, client support, or account management experience
• Experience with CRM systems or client management platforms
• Prior experience conducting virtual meetings

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