AR Process Strategist

AR Process Strategist

Chandler, AZ

Arizona Liver Health (ALH) is dedicated to driving high standards of care and advancing medical innovation through leading clinical trials, ensuring patient safety and regulatory compliance, and generating high-quality clinical data. Our network of multiphase, multitherapeutic research, standard of care, and VEN Centers sites is staffed by skilled providers, research, clinic, pharmacy, and patient outreach professionals. ALH operates state-of-the-art facilities and programs to meet the evolving needs of clinical research and overall patient treatment.

The Accounts Receivable Process Strategist works in close partnership with the AR Research Manager, providing hands-on operational, analytical, and process support across the full Accounts Receivable lifecycle. This role is designed to function in tandem with AR leadership, augmenting day-to-day AR operations while also supporting process optimization, automation, and reporting initiatives as business needs evolve.

This position combines deep AR executional expertise with the ability to analyze workflows, improve processes, and support automation efforts that enhance cash flow, reduce inefficiencies, and improve accuracy in research-related billing and collections. The Strategist flexes across responsibilitiessupporting the AR team operationally when needed, backing up AR Manager-owned activities, and contributing to longer-term efficiency and scalability initiatives.

• AR Operations & Team Support
  • Embodies the organization's core values: Integrity, Equity, Collaboration, Innovation, and Excellence
  • Provide hands-on support for end-to-end AR activities including invoicing, cash application, reconciliations, collections, and aging management, based on department workload and business priorities.
  • Assist the AR team in resolving denied, unpaid, or disputed invoices in alignment with contractual terms and study budgets.
  • Support monthly close activities, including revenue reconciliation and write-offs, to ensure timely and accurate financial reporting.
  • Step in to support day-to-day AR operations as needed to address volume spikes, complex issues, or time-sensitive priorities.
  • Adhere to applicable established Key Performance Indicators (KPIs) and consistently meets or exceeds AR department performance expectations.
• Process Optimization & Automation Support
  • Work alongside the AR Research Manager to support the design, implementation, and refinement of process improvements and automation initiatives.
  • Assist in streamlining workflows related to billing, reconciliation, reporting, and exception handling to reduce manual effort.
  • Evaluate existing AR processes and identify inefficiencies, contributing recommendations to improve cash flow and reduce DSO.
  • Troubleshoot data, system, and automation issues, performing root-cause analysis and supporting resolution efforts.
• Reporting & Data Enablement
  • Support the development, maintenance, and validation of AR reporting and dashboards to ensure accuracy, consistency, and continuity.
  • Build and maintain a strong working understanding of AR data sources, reporting logic, and methodologies used by AR leadership.
  • Assist with generating insights on AR performance, aging trends, and revenue metrics to support management decision-making.
• Strategic Partnership & Leadership Support
  • Act as an operational and analytical extension of the AR Research Manager, helping execute priorities and initiatives as business needs dictate.
  • Serve as a functional backup to ensure continuity in reporting, analysis, and key AR workflows.
  • Support complex research cases and escalations by applying AR expertise, data analysis, and system knowledge.
  • Contribute to workload balancing, productivity initiatives, and resource optimization efforts across the AR team.
• Cross-Functional Collaboration
  • Partner with Contracts & Budgets, QA/QC, Finance, IT, and clinical teams to support alignment between AR activities, contractual requirements, and operational processes.
  • Assist in translating business requirements into practical process enhancements and system solutions.
  • Support change management efforts and help enable adoption of new tools, processes, and workflows.
• Compliance & Documentation
  • Support compliance with applicable financial and regulatory standards, including GCP where applicable.
  • Assist in maintaining SOPs, process documentation, and workflow maps.
  • Support audit readiness by ensuring processes are documented, controlled, and consistently followed.

Knowledge/Skills/Abilities Required

• Minimum 3 years of Clinical Research Accounts Receivable experience OR 5+ years of AR or relevant accounting experience
• Strong working knowledge of Generally Accepted Accounting Principles (GAAP)
• Advanced proficiency in Power BI, Power Automate, and Excel (Power Query, Pivot Tables)
• Comprehensive understanding of the AR lifecycle, including cash application, deductions, disputes, reconciliations, and aging
• Proven ability to reverse-engineer, validate, and explain complex data logic and reporting outputs
• Demonstrated experience driving process automation, operational improvements, or efficiency initiatives
• Strong analytical, problem-solving, and critical-thinking skills
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly
• Ability to operate independently, manage priorities, and influence outcomes without direct authority
• Strong organizational skills with high attention to detail
• Ability to quickly learn and adapt to new processes, systems, and workflows
• Proficiency with Microsoft Office Suite and accounting systems
• Comfortable working in a fast-paced environment and anticipating business needs
• Professional interaction skills with both internal and external
• Understanding of healthcare industry, specifically clinical trial / research preferred
• QuickBooks knowledge preferred
• CTMS experience preferred

Education, credentials, and/or trainings required

• Bachelor's Degree in Accounting, Finance, or related fields

Supervisory responsibilities

• None

Work environment

• Office setting

Physical demands

• Able to lift at least 15 lbs.
• Able to sit for long periods (at least 50%)
• Able to type and do computer work for long periods

Travel Requirements

• Some interoffice travel may be required with use of company vehicle or mileage reimbursement

Benefits & Perks:

• Health, Dental, Vision (with HSA plans and employer contribution)
• PTO
• 5 days Sick Time
• 7 Company Paid holidays + 2 Paid Half-days
• 401K with 6% company match
• Short & Long Term Disability
• Educational Assistance
• Shared company vehicles for required travel

EEO statement

It is the policy of the Institute for Liver Health DBA Arizona Liver Health and Arizona Clinical Trials to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.

Notice to Staffing Agencies: It is our policy that any and all contact with third party staffing or recruitment vendors come through our Talent Acquisition Team directly. We have an established and preferred network of contracted partners that we engage if and when we deem it necessary. We request that staffing agencies refrain from repeatedly contacting our hiring managers or employees directly. Unsolicited resumes, onsite solicitations, and inquiries will not be considered or responded to. Overly persistent and pushy inquires may also be blocked across