RN Patient Care Coordinator - Houston, TX

Patient Care Coordinator

Reports to: Clinical Manager

Job Description Summary: The Patient Care Coordinator's (PCC) primary responsibility is to provide administrative support for the Clinical Managers, clinical care staff and patients. The PCC will coordinate daily/weekly/monthly clinical reports, patient supplies and interagency/community referrals. The PCC will also collaborate with agency departments, facilities and physicians as needed to coordinate appointments and/or obtain necessary documents required for care delivery and billing. The PCC must be clinically licensed & have the ability to receive a physician order. This position is primarily in an office environment; however, the PCC may be asked to assume patient overflow during high census situations.

Essential Job Functions/Responsibilities

• Collaborate with scheduling department to verify employee/patient schedules are accurate, staff are productive & schedule variances are reconciled.
• Support patient needs by communicating with field staff when patient assignments need priority i.e., clinical change in condition, with direction from Clinical Manager.
• Supports safe, effective care delivery by assisting with order review to ensure State and Federal Regulations are satisfied.
• Supports operations & compliance by effective maintenance of agency Clinical Tasks Reports for variances. These include but are not limited to: Schedule Report, Missed Visit Report, Past Due Visits, Schedule Deviation, Visit Exception & Orphan Documents. Unresolved variances will be escalated to the Clinical Manager.
• Supports clinical care and billing function by educating and obtaining clinical documents needed for home health billing as needed.
• Verify admission criteria necessary for Notice of Admission daily and communicate variances to Clinical Manager for follow-up.
• Assists with care coordination i.e. DME, medical supplies, coordination of appointments or referrals to outside agencies.
• Facilitates patient care coordination documents with acute and post-acute facilities during patient transfers.
• Assists with education & training of field staff.
• Other duties as assigned, may cover for field staff in situations of high census etc.

Position Qualifications

• One-year home care experience or experience in a facility setting.
• Must be a licensed clinician with current, active license in good standing in the state the agency is located.
• Skilled in making effective verbal and written communications with subordinates, co-workers, consumers, referral agencies and comfortable with conflict resolution skills.
• Ability to educate consumers on all service lines and present to seniors and aides in a group setting
• High energy level and passionate about care delivery
• Must have excellent organizational skills and ability to complete competing priorities
• Must have thorough understanding of home health or hospice qualifying criteria and coverage guidelines
• Ability to listen attentively and offer care options based on individual patient health needs
• Proficient computer skills ability to navigate Microsoft email, word, excel, power point and home health or hospice agency software system
• Must have vehicle, current driver's license and appropriate automobile insurance.

Environmental and Working Conditions:

• Office environment with prolonged or considerable sitting and keyboard work.
• Some driving/travel involved to possibly conduct patient visits.
• Majority of work conducted in a fast-paced office setting.
• Must be able to lift 25 lbs. and handle office supplies and equipment.
• Considerable reaching stooping, bending, kneeling or crouching.
• Visual acuity and hearing needed to perform required job functions.

Compliance:

• Acknowledge my obligation and agreement to fulfill those duties and responsibilities as set forth in the Code of Conduct and Compliance Policies and to be bound by these standards.
• Certify that throughout my association with EH I will comply with the terms of the Code of Conduct and Compliance Policies.
• Understand that violations of the Code of Conduct and Compliance Policies may lead to disciplinary action, including termination of employment.