Software Engineer Manager

• Lead, coach, and develop SRE engineers; set goals, drive accountability, and foster ownership and excellence
• Partner with cross-functional stakeholders to align technology and business objectives
• Support talent development, performance management, and succession planning
• Encourage innovation, continuous learning, and DevOps/SRE best practices
• Participate in an on-call leadership rotation for critical production services, major incidents, and high-severity customer-impacting events
• Lead end-to-end response for major P1/P2 incidents, including triage, diagnostics, troubleshooting, remediation, restoration, communication, and post-incident reporting
• Serve as an escalation point for complex production issues across applications, Linux/Windows infrastructure, Oracle and SQL databases, middleware, and integrations
• Oversee log, metric, system, batch, and ETL monitoring and recovery processes
• Lead root cause analysis and problem management for major and recurring incidents
• Drive permanent fixes, systemic improvements, trend identification, and risk reduction
• Promote knowledge sharing through runbooks, knowledge articles, and error catalogs
• Manage development projects, development teams, and application support functions
• Oversee application programming and analysis projects, including development, installation, and maintenance
• Monitor adherence to quality standards
• Maximize staff contribution through professional growth and development
• Analyze applications to ensure systems meet business needs and specifications

Requirements

• University / college degree typically required; Education listed as Bachelors
• 5+ years of industry-relevant experience typically required
• At least 3 years of prior management experience typically required
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered
• Knowledge of application development, business management, customer solutions, design, group problem solving, process improvements, release management, software solutions, and User Experience (UX) design
• Competencies in Agile Development, Application Delivery Process, Application Development Tools, Coaching Others, Design Thinking, IT Environment, Software Process Improvement (SPI), and System Testing
• Availability for after-hours operational leadership and on-call support, including evenings, weekends, and holidays, may be required
• No required certifications
• No required licenses
• No required or preferred language assessments
• Must not require employment visa sponsorship; PNC will not provide sponsorship or participate in STEM OPT
• Subject to Section 19 of the Federal Deposit Insurance Act and, for registered roles, SAFE Act and/or FINRA requirements regarding certain criminal history

Core Competencies

Demonstrates expertise in leading SRE teams, driving accountability, and fostering a culture of continuous improvement and innovation. Proficient in incident management, application development, and cross-functional collaboration to align technology with business objectives.

Highest-signal resume keywords

• SRE Leadership
• Incident Management
• Agile Development
• Application Development
• Coaching Others

Hard Skills

• Application Development
• Incident Response
• Root Cause Analysis
• System Testing
• Process Improvement
• Release Management
• ETL Monitoring
• Troubleshooting
• Diagnostics
• Performance Management

Soft Skills

• Coaching
• Collaboration
• Communication
• Problem Solving
• Talent Development

Industry Keywords

• DevOps
• SRE Best Practices
• Business Management
• User Experience (UX) Design
• Agile Development
• Software Process Improvement (SPI)
• Application Delivery Process
• Cross-Functional Stakeholders
• On-Call Support
• Federal Deposit Insurance Act

Tools & Technologies

• Linux
• Windows
• Oracle
• SQL
• Middleware
• Monitoring Tools
• Development Tools
• Error Catalogs
• Knowledge Articles
• Runbooks