Maintenance Supervisor

Maintenance Technician

Performs various maintenance duties necessary to maintain and enhance the value of a community or group of communities. Supports and aids the Community Manager in all phases of the overall physical maintenance of the property. This includes but is not limited to; the general maintenance of the property, expense control, and adherence to preventive maintenance programs and required state and federal safety programs. Essential Duties and Responsibilities include the following. Other duties may be assigned.

Position Duties and Responsibilities:

• Perform all aspects of property maintenance, including preventative, corrective, deferred, and emergency maintenance under the supervision of the Community Manager.
• Perform appliance, electrical, HVAC, plumbing, carpentry, pool, custodial, and carpentry work as necessary.
• Ensure exterior curb appeal of community and cleanliness of grounds.
• Recommend measures to improve methods of operations, performance, safety and quality of service.
• Suggest changes in working conditions and use of equipment to increase efficiency of shop, department, or work crew.
• Performs on-call emergency service as required.
• Assists the Community Manager with special maintenance projects, i.e., preventive maintenance of building components and/or mechanicals.
• Adheres to Advanced Management Group’s Injury and Illness Prevention Policy and Asbestos and Hazardous Materials Policy.
• Maintain records and Safety Data Sheets on all hazardous materials chemicals utilized on site assuring employees are familiar with the precautions on the sheets before using them.
• Ensures regular and timely communication to Community Manager noting any maintenance problems or life/safety deficiencies.
• Represents Advanced Management Group and the community you work for in a professional manner.
• Maintains a positive businesslike attitude and neat, clean, dress (including Advanced Management Group issued work shirt) and appropriate grooming.

Job Responsibilities:

• Check property conditions (trash, lights, buildings, stairs, stucco, curbs, amenities, etc), daily.
• Meet with maintenance staff daily.
• Schedule of grounds and amenities upkeep.
• Apartment status summary review and update.
• Spiff and show units coordination with staff and vendors as required.
• Coordination of unit prep vendors and monitor progress.
• Move-out walk through coordination and inspection.
• Final interior unit inspections.
• Vendor direction and follow-up.
• Supervise the control of expenditures by ensuring products, sub-contractor and vedor services are obtained at minimum cost, while maintaining the property in superior condition.
• Maintain a purchase order system and budget control in accordance with company policy.
• Maximize income through implementation of move-out procedures in accordance with company policy.
• Implement and maintain an organized parts inventory system for the maintenance shop ensuring sufficient materials/parts are on hand at all times.
• Organize, schedule and supervise maintenance personnel and vendors ensuring maintenance and grounds work is completed timely and accurately in accordance with company standards and specifications.
• Interview, screen and select high caliber, qualified individuals for appropriate job positions adhering to labor laws, company policies and procedures.
• Continuously train and develop personnel to achieve maximum growth potential by maintaining an effective training program.
• Promote a positive, safe work environment. Consistently and effectively role model, enforcing professionalism and effective team building.
• Effectively manage declining performance with the assistance of the Property Manager and Regional Manager.
• Schedule, prioritize, supervise and/or complete service requests for maintenance as required.
• Complete and/or ensure emergency requests are handled immediately upon notice of problem and all service requests are handled professionally with an aim to provide excellent service.
• Train maintenance personnel on customer service procedures.
• Immediately correct all known safety violations, unsafe conditions, etc. Report accidents and/or injuries to the Property Manager and Human Resources Director immediately.
• Conduct safety meetings every two weeks and OSHA walk monthly providing employees with updated information.
• Lighting checks every ten days.
• Supervise and maintain maintenance records in a neat, organized manner at all times.
• Adhere to and enforce compliance of all state law regulations and company policies and procedures relating to the apartment community including, vehicle towing, right to entry and tenants' privacy, and abandonment of personal property.
• Assist the Property Manager with evictions and unlawful detainee actions. Attend small claims court as requested.
• Communicate with Property Manager and resident on all open issues.
• Assist in promoting Advanced Management Group.
• Attends and participates in training seminars as required.
• Assists other staff members as needed.
• Delivers various communications to residents as needed.
• Attends and assists in setting up for resident functions and activities.
• Performs other duties as assigned.

Position Qualifications:

• Must be Bilingual (English & Spanish)
• Dispatch experience in the service industry preferred
• Strong perseverance in a fast-paced environment
• Continued excellence in customer service
• Positive attitude and excellent problem-solving ability
• Experience with managing and organizing data
• Exceptional communication skills
• Solid working knowledge of computer/mobile programs and software
• Professional verbal and written communication skills
• Ability to analyze large amounts of data and compile detailed reports
• Sound independent judgment
• Attention to detail, organizational, time-management, and problem-solving skills
• Attends and participates in training seminars as required

Supervisory Responsibilities:

• High School Diploma or G.E.D preferred.
• Intermediate to advanced level of vendor relations knowledge and all phases of apartment and preventative maintenance including but not limited to appliance, plumbing, carpentry, electrical, HVAC, painting, drywall education and experience.
• Intermediate to advanced level of personnel management (including labor laws) education and experience.
• Requires valid Nevada driver's license and insurance.
• Must be able to read, speak, write and understand the English language.
• Possess effective problem solving, verbal and written communication skills.
• Basic computer skills are required.
• Position requires equal amounts of sitting, walking, standing and lifting up to 50 lbs., pushing, pulling, climbing, bending and various equipment/tool operation daily.
• Must have and maintain own tools.
• Position requires on-call duty.