Customer Service Representative- Washington, PA

Job Description

Job Description

CUSTOMER SERVICE REPRESENTATIVE 

The Customer Service Representative in our Washington, PA office is responsible for providing customer service for internal/external customers and vendors. This position will collaborate with all departments to meet overall objectives and stay up to date on all company products and/or services to provide excellent customer care. This role is in-office 5 days a week. 

• Answering phone calls and emails from customers to answer questions, process orders, and update all information
• Process orders with accuracy; verify information such as delivery address, contact information, products, pricing, payment type, and obtain purchase orders
• Create new accounts and delivery sites as needed for all business segments
• Prepare and maintain required reports, spreadsheets and documents as needed
• Review/prepare cash, check, and card payments received in driver’s work, in office, or via phone
• Maintain house accounts: facilitate interaction, assist with customer portal setup, request/maintain required documentation, etc.
• Assist AR with invoice portal entry and other tasks
• Assist with managing AR: contacting customers via phone and/or email as needed
• Process daily pricing spreadsheets as needed
• Provide pricing quotes for customers, drivers, sales, etc. as needed
• Perform general office duties which include maintaining records of packages received/delivered, copy, file and update paper and electronic documents, mailing statements, and assisting in special projects as needed
• Opening/closing the front office

*All other duties as assigned

• High school diploma or GED required
• 1-2 years of customer service experience required
• High attention to detail with the ability to multitask
• Must have Microsoft Office experience (Excel, Word, Teams, etc.)
• Ability to work overtime as needed including weekends
• Ability to work in a sitting position at a desk for long periods of time