Senior Customs Lead, Amzon Customs and Trade

Description Amazon Customs and Trade (ACT), a subsidiary of Amazon, is seeking a Senior Customs Lead to drive our customer expansion strategy in import customs operations. In this role, you will be the architect of seamless customer onboarding experiences, translating complex customs regulations into streamlined processes that enable our clients to scale their import operations efficiently. You will bridge the gap between sales, operations, and compliance teams while building the frameworks that will define how ACT serves its growing customer base. If you are passionate about customs compliance and want to shape the future of trade facilitation at scale, this is your opportunity. Key job responsibilities * Lead end-to-end onboarding for new import customers, ensuring compliant transitions and optimal customs setup * Develop tailored import and customs strategies based on client trade flows, commodities, and regulatory requirements * Create and refine standardized onboarding workflows and documentation to scale customer activation efficiently * Serve as the primary liaison between sales, operations, and compliance teams to align on customer requirements and timelines * Track and analyze onboarding KPIs including time to activation, documentation readiness, and customs clearance success rates A day in the life As a Senior Customs Lead, the day starts with reviewing new customer profiles and their unique import requirements-from Harmonized System (HS) classification challenges to complex licensing needs. Collaboration with internal compliance teams ensures regulatory alignment, followed by meetings with sales teams to discuss upcoming client onboardings. Afternoons might involve training sessions with new clients on customs procedures, refining standardized onboarding templates based on recent feedback, or analyzing metrics to identify bottlenecks in the activation process. This role works closely with customs brokers, freight forwarders, and trade compliance specialists, serving as the subject matter expert who translates regulatory complexity into actionable guidance. Insights from this position directly influence how ACT scales its operations and serves its diverse customer base. About the team Amazon Customs and Trade (ACT) is at the forefront of transforming how businesses navigate international trade. The customs brokerage team combines deep regulatory expertise with Amazon's culture of innovation to deliver seamless import solutions for customers of all sizes. The team is building the infrastructure and processes that will define modern customs brokerage, leveraging technology and standardization to make complex trade compliance accessible and efficient. The team values collaboration, continuous improvement, and customer obsession. As ACT expands its customer base, the team seeks leaders who can balance regulatory precision with operational scalability, helping build frameworks that will serve thousands of importers while maintaining the highest compliance standards. Basic Qualifications * Bachelor's degree or equivalent * 4+ years of experience in customs operations, import/export compliance, or customs brokerage services * 3+ years of experience in customer-facing roles within trade, logistics, or compliance operations * Knowledge of U.S. Customs and Border Protection (CBP) regulations and import/export procedures * Experience with Harmonized System (HS) classification and tariff determination * Knowledge of customs documentation requirements including commercial invoices, bills of lading, and entry documentation * Experience coordinating with customs authorities and managing regulatory compliance processes * Experience developing and implementing operational processes or standard operating procedures Preferred Qualifications * Licensed customs broker * Experience working directly in customer implementations * Experience analyzing metrics to drive business improvements * Experience collaborating with cross-functional teams * Certified Customs Specialist (CCS) designation * 6+ years of experience in customs brokerage or trade compliance operations * Experience with customs compliance software systems (e.g., ACE, ABI, trade management platforms) * Experience training clients or internal teams on customs procedures and regulatory requirements * Knowledge of international trade agreements (USMCA, FTAs) and their application to customs operations * Experience with multiple trade lanes or commodity types (e.g., textiles, electronics, automotive, food products) * Knowledge of customs bond requirements and surety processes Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at USA, AZ, Tempe - 74,200.00 - 129,800.00 USD annually