Manager, Housing Navigation

Job Description

Job Description

We are seeking a Manager, Housing Navigation to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Manager, Housing Navigation plays a critical leadership role in coordinating and overseeing housing support services within the health care and social assistance sector. This position is responsible for developing and implementing effective housing navigation strategies that connect vulnerable populations with safe, stable, and appropriate housing options. The manager will lead a multidisciplinary team, ensuring that service delivery aligns with organizational goals and community needs while fostering partnerships with external agencies and stakeholders. By analyzing housing trends and client needs, the role drives continuous improvement in program effectiveness and client outcomes. Ultimately, the Manager, Housing Navigation ensures that individuals facing housing instability receive comprehensive support that promotes their health, well-being, and long-term housing security.

Minimum Qualifications:

• Bachelor’s degree in Social Work, Public Health, Human Services, or a related field.
• Minimum of 5 years of experience in housing navigation, case management, or social services, including at least 2 years in a supervisory or management role.
• Demonstrated knowledge of housing systems, social assistance programs, and community resources.
• Strong understanding of the challenges faced by individuals experiencing housing instability or homelessness.
• Proven ability to manage teams, develop programs, and work collaboratively with diverse stakeholders.
• Must be a CA Resident, and must reside in CA while employed. 
• Current and valid California (CA) Driver’s License.
• Must use personal vehicle and current vehicle registration required.
• Proof of auto insurance required, must maintain CA minimum insurance coverage.
• BCLS CPR Certification required.

Preferred Qualifications:

• Master’s degree in Social Work, Public Administration, or a related discipline.
• Experience working within the health care sector or integrated health and social service environments.
• Familiarity with data management systems and program evaluation methodologies.
• Certification in case management or housing navigation-related credentials.
• Experience in grant writing and managing funding contracts.

Responsibilities:

• Develop, implement, and monitor housing navigation programs and policies that address the needs of diverse client populations.
• Collaborate with community partners, landlords, social service agencies, and healthcare providers to expand housing opportunities and resources.
• Oversee client intake, assessment, and referral processes to ensure timely and appropriate housing placements.
• Analyze program data and client feedback to evaluate effectiveness and identify areas for improvement.
• Manage budgets, funding proposals, and reporting requirements related to housing navigation services.
• Advocate for clients’ housing needs within the broader social assistance and healthcare systems.
• Ensure compliance with relevant regulations, standards, and organizational policies.