IT Technician

Base Pay $27.87 / Hour Employee Type FT Non-Exempt Required Degree 2 Year Degree Manage Others No Phone View phone number on click.appcast.io Email View email address on click.appcast.io The Town of Farragut has a reputation for high standards, and this applies to our workforce as well as our vision for the community. We thrive on professionalism and integrity, and genuinely enjoy serving the community. The Town is seeking applicants for a full time IT Technician. Regular work schedule is Monday-Friday. This position does require availability for after hours meetings. The rate of pay is $27.87(min)- $35.71 (mid) per hour, eligible for overtime. The Town offers a competitive benefit package that includes: 88% Town paid health coverage for employee and up to family plan, including a wellness program and multiple EAP plans. 100% Town paid Dental, Vision, Life Insurance and LTD Optional Short Term Disability, FSA, Additional Life for family, Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance 401k Retirement plan that includes a 6% Town contribution (no match required) and a matching program upon hire. Paid Time Off (Paid Holidays, Annual Leave and Sick Leave) Park and Recreation Discounts Student Loan Repayment Options Requirements General Definition of Work Provides technical support and assistance with computer hardware, software, and network-related issues. Ensures the Town’s information technology systems run smoothly and efficiently, and related work as apparent or assigned. Work is performed under the general direction of the IT Director. Qualification Requirements Toperformthisjobsuccessfully,anindividualmustbeabletoperformeachessentialfunction satisfactorily. Therequirementslistedbelowarerepresentativeoftheknowledge, skill and/or ability required.Reasonableaccommodationmaybe made toenablean individual with disabilitiestoperformtheessentialfunctions. Essential Functions Assists with all aspects of the implementation, installation and operation of information and functional systems. Collaborate with the IT Director to maintain effective communication and strong working relationships between the IT department, other departments, and external IT vendors. Owns the ticketing system and provides technical service assistance to on-site employees. Assists the IT Director in the implementation of IT policies and procedures through planning, support, documentation, and analysis. Responsible for operating and maintaining the audio-visual system during town meetings and events after normal business hours. Trains or coordinates the training of staff in use of computers and network-based software products. Responsible for onboarding and offboarding staff including the deployment of equipment, software, and access. Research and recommends the purchase of information technology equipment and software for user departments. Maintains inventory of equipment and software. Supports the IT Director with vendor and third-party installation, support, and upgrades on-site. Complies with the privacy and security standards as outlined in the HIPAA compliance policies and procedures. Oversee all phases of assigned projects from conception to completion. Related work asapparentor assigned. Knowledge, Skills, and Abilities Knowledge of PC and Server hardware, software applications, design, and networks. Knowledge of CCTV security and devices, Basic knowledge of hardware components and how they relate to Local Area Networks (LANs) and Wide Area Networks (WANs). Knowledge and working experience with various government technology systems/infrastructure. Demonstrates proficiency in organizational operations management and change management processes. Demonstrates proficiency in enterprise application support. Ability to demonstrate strong business analysis skills. Demonstrates good stewardship of resources, possess good judgment, initiative, and always maintains a professional demeanor. Ability to direct, and work as part of a diverse team and build collaborative relationships across teams. Demonstrates self-motivation and ability to work independently. Knowledge of and compliance with Town confidentiality requirements and municipal government security related needs. Ability to consistently demonstrate sound ethics and judgment. Ability to communicate effectively (orally, graphically, and in writing) with citizens, contractors, vendors, and Town staff to facilitate the successful completion of representative duties and projects. Ability to effectively communicate with end users to determine actual needs; ability to evaluate whether proposed solutions will meet those needs. Minimum Qualifications Associate degree in information technology, or equivalent combination of education, experience, and training and two to three (2-3) years of experience performing troubleshooting Windows Server, Windows desktop operating systems, Microsoft Office suite and network connectivity, Project Management, Organizational Operations Management, and Enterprise Systems Management duties in a small-size organization. Knowledge of ITIL (Information Technology Infrastructure Library) best practices is a plus. Advanced degree preferred. Technical certifications highly desirable: CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP). Physical Requirements This work requires the occasionalexertionof up to10 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitivemotions and occasionallyrequiresstanding, walking, reaching with hands and arms, pushing or pulling and lifting; work requires close vision, abilityto adjust focus, depthperception and color perception; vocalcommunicationis required for expressing or exchanging ideas by, means ofthespoken word; hearing is required toperceiveinformationatnormal spoken word levels; work requires preparing and analyzing writtenor computer data,operating machines and observing general surroundings and, activities; work has no exposureto environmental conditions; work is generallyinamoderatelynoisylocation (e.g. business office, light traffic). Special Requirements None. Pre-Hire Required Screenings MVR Check Drug Screen-Non DOT Additional Benefits Cell Phone Allowance/Company Issued Phone #J-18808-Ljbffr