Service Plumber

Residential Service Plumber

Louis Levine founded Levine & Sons in 1927. From his belief in giving his customers the red carpet treatment for all their plumbing needs, he laid the foundation for how Levine & Sons is run today. Louis' belief in the golden rule treating people how he wanted to be treated led the company to offer clean, quality, timely service at a fair price. As the premiere residential service company in the area, we're looking for a highly motivated Residential Service Plumber who can deliver world-class customer service. As a Residential Service Plumber you will work as part of a dynamic and passionate team to demonstrate technical competency and exceed customer expectations by accomplishing the highest quality work, every time.

Are you looking for stability, great benefits, advancement opportunities, and a best in class compensation plan that rewards you for your work? Come join the Levine & Sons team and experience what it's like to be a part of a company that also works for YOU.

Top Wages:

• $25-$40 an hour plus incentives and bonuses
• $100K + earning potential!
• Increased competitive wages with completion of training and certifications.
• Yearly merit increases

In exchange for your commitment, we offer a best-in-class workplace which includes:

• High-quality medical, vision, dental and life insurance available.
• 401(k) with company match.
• Paid holidays.
• Paid time off.
• Opportunities for growth throughout our Sila Family of Companies!
• Uniforms.
• Company Vehicle, gas card, company cell phone, and Tablet
• Tool and Boot program.
• Tuition Assistance Program.
• Company on site, off-site and on-the-job training and support.
• Family discounts.
• Lucrative Referral Bonuses.

The best time to find a great job is when you already have a good job!

Responsibilities:

• Complete plumbing upgrades, repairs and water treatment installations, tankless water heater upgrades; be efficient and accurate.
• Know how to establish customer rapport to ensure highest levels of satisfaction.
• Show yourself as professional and knowledgeable to win new referrals and repeat business.
• Lead customers to informed and confident buying decisions.
• Maintain effective communication skills with co-workers and management.
• Support the team in maintaining a safe, clean and organized job site.
• Follow company policies and procedures and accurately complete all paperwork and assignments in a timely manner.
• Keep company trucks clean, organized and maintain proper assigned inventory levels.
• Participate actively in all company provided training and on-the-job training to master your trade.

Service Plumber Success Metrics:

• Customer Satisfaction (this always comes first!): Provide clear explanations and educate customers about their plumbing systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
• First-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
• Response Time: Respond to service requests within Levine's defined time frame. Timely response ensures customer comfort and builds trust.
• Service Revenue Generation: Diagnose and troubleshoot plumbing issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
• Service Agreement Enrollment: Successfully enroll customers in Levine's service agreements, promoting long-term customer relationships and recurring revenue.
• Productivity and Utilization: Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
• Technical Excellence: Diagnose common and diverse plumbing emergencies efficiently and accurately and perform plumbing services. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
• Inventory Management: Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
• Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
• Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
• Team Collaboration: Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
• Professionalism and Communication: Uphold professional communication and appearance at all times when interacting with customers to ensure a five-star customer service experience.
• Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
• Additional duties as assigned

$25 - $40 an hour Competitive compensation including a lucrative hourly wage, commission, and bonuses.

Join our team and become an integral part of Levine & Sons' commitment to exceptional plumbing services, customer satisfaction, and technical excellence. Apply now to embark on a rewarding career journey with us!