Casino Host

Player Development Specialist

You'll develop and maintain relationships with a portfolio of guests, understanding their preferences, budgets, and what motivates them to visit. Then you'll curate experiences—premium room upgrades, dining reservations, entertainment perks, gaming opportunities, tournament invitations—that align with what they actually want. Your job is to make them feel known, valued, and eager to return while making sure that the guest relationship is profitable for us. This isn't customer service. It's player development. You're reading the room, recognizing patterns, and building loyalty that translates into repeat visitation and increased gaming spend across our resort.

What success looks like:

• You own a portfolio of guests at various value tiers
• You're consistently increasing their frequency and lifetime value through thoughtful relationship management
• Your guests feel like VIPs—because you treat them that way
• You learn our systems (QCI, Konami Synkros, comps, reinvestment opportunities, amenities) and use them strategically
• You're hitting or exceeding your theo and retention targets quarter over quarter

What we're looking for:

• Sales background (any industry—realtors, sales reps, golf professionals, car sales, hospitality management)
• Genuine comfort with people; you're not performing, you're connecting
• Consultative selling mindset—you ask before you recommend
• Comfort with metrics and accountability
• Work ethic and follow-through
• Willingness to learn our systems and the casino industry
• A base in the local market or Colorado region is preferred

What you'll get:

• Competitive base salary + incentive compensation based on your portfolio performance
• Benefits package (health, dental, vision, 401k)
• Training in casino operations and player development
• A real path into management or specialty host roles for high-value players
• The unique appeal of Cripple Creek—a established mining town market with strong visitation

You're going to spend time on the casino floor, on the phone, and managing details. You'll work evenings and weekends sometimes. The job requires systems thinking and follow-through. But if you're someone who thrives on relationship-driven sales and enjoys the dynamic pace of hospitality, this is a role where your skills translate directly and your earnings can scale with your book of business. Interested? Send your resume and tell us why you think your sales background prepared you for this role.

Certificates, licenses, registrations: Colorado Limited Gaming Support License is required. Must be at least eighteen (18) years of age.

Physical demands: Essential duties involve sitting while completing paperwork or using a computer. Duties include standing, kneeling, squatting, bending, walking, crouching, and stooping in order to perform duties. Essential duties may involve working in large crowded areas. Essential duties may include ladder use and lifting up to 30 pounds to stack, store, or move merchandise. Essential duties involve a flexible workweek and workday with standard breaks; additional hours are routinely required.

Compensation and benefits:

Base salary starts at $57,784 annually, based on experience.

Eligible for quarterly performance incentives through the Player Development bonus program, based on profitable assigned portfolio growth, new and reactivated player development, new-to-property guest development, and team results.

Incentives are subject to the terms of the applicable plan.

Full House Resorts provides a robust benefits package for all employees and eligible family members, including:

• Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage.
• Financial Security: Life insurance, disability coverage, and supplemental benefits.
• Retirement Savings: 401(k) plan with company matching after one (1) year of service.
• Paid Time Off: Generous PTO program.
• Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
• Wellness Perks: Complimentary local gym membership.
• Professional Growth: Tuition reimbursement and career development opportunities.
• Exclusive Discounts: Employee savings on hotel and resort services.

Travel required: No.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.