PST/ Driver

Job Description

Summary of Position:
The Patient Service Technician (PST) is responsible for delivering, setting up, and maintaining medical equipment in patients homes. This role involves instructing patients and caregivers on proper equipment use while ensuring compliance with all company policies and regulatory standards. The PST must maintain a high level of professionalism and provide excellent customer service. This position requires participation in an on-call rotation, including evenings and weekends.

Key Responsibilities:

• Safely operate a company vehicle to deliver and pick up medical equipment
• Load and unload equipment in accordance with safety procedures
• Verify delivery loads against shipping documentation
• Prepare receipts and maintain accurate delivery records
• Prioritize and coordinate daily routes efficiently
• Educate patients and caregivers on equipment setup and proper use
• Maintain up-to-date knowledge of all equipment and services offered
• Ensure all returned equipment is properly cleaned, bagged, and tagged
• Complete required paperwork, including patient signatures and billing documentation
• Maintain driver logs in compliance with DOT, FDA, and OSHA regulations
• Communicate regularly with the Branch Manager regarding route status and issues
• Follow infection control and hazardous material handling protocols
• Perform daily vehicle inspections and basic roadside maintenance if needed
• Adhere to all company safety policies and procedures
• Participate in on-call rotation as required

Qualifications:

Education:

• High School Diploma or equivalent

Experience:

• Minimum of 1 year delivery experience preferred
• Durable Medical Equipment (DME) or Home Health experience preferred

Skills:

• Strong organizational skills
• Effective written and verbal communication
• Ability to follow written and verbal instructions
• Excellent customer service and interpersonal skills

Requirements:

• Valid state-issued drivers license (CDL may be required)
• Clean driving record (limited violations/accidents)
• Must meet DOT age and regulatory requirements
• Ability to read, write, and follow instructions

Physical Requirements:

• Ability to lift, carry, and move equipment up to 150 lbs
• Capable of frequent physical activity including loading/unloading equipment

Work Schedule:

• Full-time
• On-call availability required (evenings and weekends, rotating schedule)

Why Join Us?

• Competitive pay
• Opportunity to make a meaningful impact in patients lives
• Supportive team environment
• Growth opportunities within the healthcare field