Refund Representative - Santa Ana, CA ONSITE

Refund/Credit Balance Researcher

*THIS IS A FULLY ONSITE POSITION*

Enjoy Life in Great Health! Come Discover KPC Health!

SUMMARY

Under direct supervision, is responsible for refund/credit balance research.

REQUIREMENTS

RESPONSIBILITIES AND DUTIES:

Maintains established policies and procedures, objectives, quality assurance program and safety standards.

Reviews and works credit balance worklist on a daily basis, requesting adjustments or preparing refund requests as indicated by review.

Prepares refund request on proper forms and submits refund requests for approval.

Process incoming written requests for refunds received from insurance companies.

Handles incoming telephone calls regarding refund requests from patients and/or insurance companies.

Receives patients that visit the business office regarding refunds.

Process Unidentified Cash accounts as assigned by supervisor. This includes research, preparing refunds, logging, and balancing all transactions taken in UID account.

Maintains credit balance AR at acceptable levels per facility BOPM.

Performs other related duties as assigned or requested.

EDUCATION & EXPERIENCE REQUIREMENTS:

Minimum of 2 years' experience required

Healthcare experience preferred.

SKILLS AND ABILITIES

Strong attention to detail

Strong customer service skills

PHYSICAL REQUIREMENTS:

Body Positions: Sitting and standing for prolonged periods.

Body Movements: Arm and hand dexterity.

Body Senses: Must have command of close and distant sight, color perception and hearing.

Strength: Ability to lift and move up to 25-pounds.