Business Services Officer 1

Business Services Officer 1Mission: The mission of the Office of the Secretary of State is to exceed the expectations of our customers, the taxpayers, by operating at the highest levels of accuracy, cost-effectiveness, and accountability in a customer-centered environment.Supervisor: Business Services SupervisorSummary: An employee in this class may perform routine office/clerical duties which include filing, scanning, copying, faxing, answering telephones, and general computer work.Duties/Responsibilities:Provide exceptional customer service to our customers in person, on the telephone, via mail, and by email.Accurately and timely open, batch, scan, receipt, process, and mail documents that are submitted to the division in compliance with applicable statutes, rules, policies, and procedures.Participate in training to gain proficiency in all filings relevant to the assigned unit.Perform other duties as assigned.Minimum Qualifications: Education and ExperienceEducation equivalent to graduation from a standard high school.Experience equivalent to two (2) years of increasingly responsible full-time administrative work.A degree or course work from an accredited college, university, or technical school may be substituted for the required experience on a year-for-year basis in the following fields: business, office management, business technology, accounting, management information systems, economics, actuarial science, statistics, or related field.Knowledge and AbilitiesKnowledge of clerical office methods and procedures, standard business English, spelling, and arithmetic.Ability to communicate information to the public in a professional manner both orally and in writing.Ability to operate a personal computer as well as other standard office equipment.Working knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook.Ability to travel throughout the state as needed.Physical RequirementsAbility to lift materials weighing up to 40 pounds, as needed.