Senior Brand Manager, My Freestyle US App and Customer Experience

Job ID: 31157454Posted: Posted 17 Days AgoStart Date: 2026-07-30Location: United States - California - Alameda, United States of AmericaTime Type: Full timeAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:Career development with an international company where you can grow the career you dream of.Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.An excellent retirement savings plan with a high employer contribution.Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.The OpportunityThis position works out of our Alameda, CA location in the Diabetes Care division where we are focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology. As Senior Brand Manager, MyFreeStyle US – App & Customer Engagement, you will own the US patient support app as a core customer engagement channel, shaping how it supports Libre patients across their lifecycle—from onboarding through long-term retention.You will leverage the in-app’s capabilities to enhance patient support, while driving app strategy, in-app experience, and cross-functional commercialization to deliver relevant, data-driven experiences.What You’ll Work OnPatient Support App Channel Ownership:Own the patient support app as a strategic engagement channel within the US marketDefine its role across key lifecycle stages including activation, retention, and winbackLead development of the value proposition, positioning, and messaging frameworkIn-App Experience & Feature Roadmap:Shape and continuously improve the end-to-end in-app experienceDefine and prioritize the feature roadmap with product teams and external suppliersTranslate customer insights and business needs into product and development requirementsPerformance & Optimization:Own app performance measurement and KPI trackingDefine and implement models to track engagement, conversion, and retentionPartner with analytics to drive insights and optimizationStakeholder Management:Drive alignment across cross-functional stakeholdersProvide leadership updates, including progress, risks, and escalationsAgency & Budget Management:Manage agencies and external partnersOversee budgets, POs, and invoice approvalsTeam Leadership:Manage one direct report (Brand Manager)Required QualificationsBachelors Degree with at least 4-6 years of experience in CRM, digital marketing, or product marketing or MBA with 1-3 years of related experienceExperience owning a digital product or engagement channelExpertise in CRM channels (email, SMS, app/push)Strong marketing strategy skillsCross-functional collaboration experiencePreferred QualificationsExperience in healthcare or regulated industriesFamiliarity with CRM platforms, marketing automation, and AI toolsExperience in product development cycles and roadmap prioritizationAgency management experienceWhat Success Looks LikeIncreased patient activation through the app, with strong conversion and retentionSuccessful cross-channel lifecycle strategy across app and CRM ecosystemClear roadmap tied to business outcomesEffective cross-functional collaboration and alignmentApply NowLearn more about our health and wellness benefits, which provide the security to help you and your family live full lives:Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at abbott.com, on LinkedIn at , and on Facebook at .The base pay for this position is $130,700.00 – $261,300.00In specific locations, the pay range may vary from the range posted.JOB FAMILY:Product ManagementDIVISION:ADC Diabetes CareLOCATION:United States > Alameda : Plaza 6 BuildingADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:Yes, 20 % of the TimeMEDICAL SURVEILLANCE:NoSIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: is the Law link - Espanol: