Data Center Technician

Role Overview The Data Center Hardware Technician is responsible for basic hardware troubleshooting of server hardware and configuration. This role will work out of a ticket queue and resolve server issues by priority. What You Will Do Perform physical hardware remediation (Break/Fix), provide hardware upgrade support, confirm hardware issues are fixed after on-site fixes are completed, perform onsite configuration of server remote management interface (iLo/BMC/Drac) as required, and work out of a ticket queue where you’ll be working tickets based on priority to resolve logical and physical server issues. Why It Might Be a Fit The ideal candidate will have experience with remote console / server management technologies, ability to effectively communicate with customers, technicians and vendors, and experience working within a ticketing system. Requirements Experience with remote console / server management technologies – BMC/iLo/iDrac/Cyclades/etc. Ability to effectively communicate with customers, technicians and vendors. Ability to prioritize a large number of tickets and work independently in order to bring them to a resolution. Experience working with hardware from multiple vendors. Experience working within a ticketing system: Remedy, ServiceNow, etc. Work experience in a large data center Knowledge of RAID controller and configuration a plus High level of written and oral fluency in English Excellent verbal and written communication Must be able to multi-task. Must be able to adapt to changing priorities, conditions, and circumstances. Must be punctual and reliable. Must have good organization, interpersonal, and time management skills. Proficiency working with standard PC tools and applications such as MS Office, MS Outlook, web browsers, etc. Benefits Medical Dental Vision Prescription coverage Health savings account Flexible spending account 401(k) with a Company match Paid Time Off Paid company holidays Short term and long-term disability Life insurance Employee assistance program Tuition reimbursement Paid parental leave Gym membership discount Team member referral bonus #J-18808-Ljbffr