Field Service Technician

JOB DESCRIPTION:

Usherwood is searching for a Field Service Technician who is hardworking and client-focused. The Field Service Technician will provide onsite client support, maintaining and integrating copiers and printers, specializing in some of the industry leading manufacturers which include: Canon, Xerox, HP, and Ricoh.


KEY RESPONSIBILITIES:

• Effectively troubleshoot and repair a wide variety of copiers and printers.
• Develop and maintain a productive and positive relationship with client base to ensure customer satisfaction.
• Manage time and customer expectations/requirements in a geographical territory.
• Comply with company policies and procedures.
• Achieve and maintain company benchmark performance.
• Engage in continuous product training.
• Installing or upgrading equipment maintained by the company in various field locations (Must be able to lift up to 60lbs)
• Configuring hardware and software components after installation
• Performing routine maintenance on technology equipment
• Testing equipment to troubleshoot the issues
• Documenting installation and repairs
• Maintaining all tools and equipment used during service calls
• Teaching customers how to use the equipment properly
• Managing the stock of replacement parts and equipment

SKILLS AND QUALIFICATIONS:

• High school diploma required
• Possess strong problem-solving and client service skills
• Basic understanding of computers and networking
• Ability to work independently without supervision
• A valid driver license and clean driving record
• Must be able to lift up to 60 pounds at a time
• Have an eagerness to learn

BENEFITS:

• Paid training and certification opportunities
• Excellent benefit offerings including: medical, dental, vision, and supplemental insurance
• Generous PTO policy
• Company paid life insurance and long-term disability insurance
• 401(k) plan with matching company contribution
• Annual company store allowance
• Company vehicle
• Enrollment into monthly bonus opportunity program

"Our growth is mirrored by the quality of people we have invested in." -Louis F. Usherwood, CEO

Usherwood Office Technology is an Equal Opportunity Employer.

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