IT Manager

IT Operations ManagerThis IT Operations Manager role puts you at the center of everything tech for two facilities, leading a small team while staying hands-on yourself. It is a fit for a sharp help desk pro ready to step into leadership, or an early manager who loves solving problems and working with people.This established manufacturer builds specialty products for demanding environments like healthcare, correctional, cleanroom, and food processing facilities, all made in the USA. You will support two plants, with your home base in Kenosha. This is a fully onsite role in a fast-moving factory and office environment where uptime matters every day.This team is open to experienced or first-time managers. You will join a mostly new team that questions how things have always been done and actively makes them better. Your work is visible: when the factory runs smoothly, everyone knows it.Job Type: Full-Time, Direct HireIT Operations Manager Responsibilities:Lead day-to-day IT operations and service desk support across the Kenosha and Chicago facilitiesManage, coach, and develop a small team of help desk technicians while staying hands-on with tickets yourselfTroubleshoot plant floor and office issues including machines dropping off the network, printers, drives, and user accountsCoordinate with corporate IT partners on networking, security, and Microsoft 365 issues, and follow through until problems are resolvedBuild documentation and visibility into local systems, applications, and assets to strengthen team redundancySchedule: Monday through Friday, day shiftSalary: $110,000 to $150,000/yr. + annual bonusIT Operations Manager Qualifications:Hands-on IT help desk or IT operations experience; tier one help desk backgrounds encouraged to applyStrong customer service mindset and the ability to communicate clearly with frustrated usersPersistence to chase down answers across multiple teams and follow through on every commitmentWorking knowledge of Microsoft 365 and endpoint support; ERP experience preferredManufacturing or plant environment experience preferredBenefits:Medical, Dental, Vision coverageCompany-paid life insuranceCompany-paid disability coverage401k with company matchPTO & HolidaysPaid volunteer timeLocation: Kenosha, WI (Onsite)If you're interested in this IT Operations Manager opportunity, apply now or call/text Kirsten Poe at View phone number on click.appcast.io. We look forward to connecting with you!This Client who we are staffing for participates in the E-Verify program. Learn more at: E-Verify.govVerstela is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, or any other status protected under federal, state, or local law.