Network Administrator I

Network Administrator I

We are seeking a motivated and detail-oriented Network Administrator I to join our IT team. This role is suitable for professionals at varying stages of their networking careers, from entry-level to experienced administrators, who are eager to support, maintain, and enhance network infrastructure across both on-premises and cloud environments. The Network Administrator will work independently or in collaboration with other OCIO staff to ensure the reliability, security, and optimal performance of the organization's network systems.

Responsibilities include supporting and administering AWS networking components, configuring, monitoring, and troubleshooting Fortinet wired and wireless network equipment, managing FortiEMS (Endpoint Management System), supporting IPSec VPN connectivity, and assisting with network security controls, monitoring, and incident response. The scope and complexity of responsibilities will align with the individual's experience and skill level, with opportunities for continued learning and advancement.

Essential duties and responsibilities include:

• Monitor network performance, availability, and security alerts across on-premises and cloud environments.
• Assist in configuring, maintaining, and documenting Fortinet wired and wireless network equipment (switches, access points, firewalls).
• Perform basic administration tasks in AWS, including reviewing network configurations (VPCs, subnets, security groups) under supervision.
• Support FortiEMS (Endpoint Management System) by onboarding devices, applying policies, and verifying compliance.
• Assist with the setup and support of IPSec VPN connections, including user access and basic troubleshooting.
• Respond to service requests and incidents related to network connectivity, wireless access, and VPN access.
• Perform routine network maintenance tasks, including firmware updates, patching, backups, and inventory tracking.
• Follow established change management, security, and documentation procedures.
• Escalate complex issues to Level II or Level III administrators as appropriate.
• Maintain accurate network diagrams, asset records, and configuration documentation to ensure optimal network performance.

Reporting relationships include:

• Supervisor: OCIO Systems Manager
• Supervises: Interns
• Regular contacts include OCIO Service Desk, OCIO Information Security, OCIO Enterprise Application Engineering and Engineering peers, OCIO PMO, Audit & Compliance, Site Services, vendors, and OCIO customers throughout the organization.

Job requirements include:

• Education/Experience: Associate's or Bachelor's degree in Information Technology, Computer Science, Networking, or a related field OR equivalent combination of technical training and hands-on experience.
• Relevant certifications (e.g., CompTIA Network+) are preferred and may substitute for formal education.
• Candidates should demonstrate a foundational understanding of networking concepts (TCP/IP, DNS, DHCP), basic troubleshooting skills, and familiarity with network hardware and tools.

Typical experience includes:

• 0–2 years of experience in network administration, IT support, or a related technical role.

Experience requirements include:

• Basic experience supporting enterprise networks (wired and wireless).
• Familiarity with TCP/IP networking concepts, including DNS, DHCP, VLANs, and routing fundamentals.
• Introductory experience or academic exposure to firewall concepts and network security principles.
• Exposure to Fortinet network equipment (FortiGate, FortiSwitch, FortiAP) or similar vendor platforms.
• Basic experience or coursework related to AWS or cloud networking concepts (VPCs, subnets, security groups).
• Experience following documented procedures and escalating issues appropriately.
• Hands-on experience troubleshooting connectivity issues under the supervision of a senior professional.
• Experience in maintaining technical documentation or ticketing systems.

Preferred certifications include:

• CompTIA Network+
• AWS Cloud Practitioner
• Fortinet NSE 1–3 (or equivalent)

Knowledge/skills include:

• Strong analytical and problem-solving.
• Strong curiosity and love for learning.
• Strong verbal communication.
• Strong written communication.
• Access to confidential information requires an impeccable background of professional judgment & ethical behavior.

Work environment includes:

• After-hours availability for maintenance and emergency work is mandatory.
• Boston Office onsite work.
• Help out the OCIO Service Desk in emergency/overflow situations.

Engagement with Christian Science:

• Membership in The Mother Church is preferred.

Pay range: $38.99 - $50.68 hourly.