Bellperson

BellpersonYou will be part of our Guest Services team within the Rooms Division, reporting to the Director of Front Office. Working at the heart of the guest arrival and departure experience, you will collaborate closely with Front Office, Concierge and other hotel teams to provide thoughtful, personalized service throughout each guest's stay.As a Bellperson, you will create a welcoming and memorable experience from the moment our guests arrive. You will anticipate guest needs, assist with luggage, escort guests to their rooms, share your knowledge of the hotel and local area, and provide prompt assistance throughout their stay. You will also support our Lexus Experience Amazing drive program, providing professional chauffeur service to and from points of interest in the surrounding area while delivering the same exceptional standards of care, discretion and hospitality our guests experience throughout the hotel.Create a warm arrival and departure experience, welcoming guests, anticipating their needs and delivering Brand, LQA and Forbes service standards.Handle guest luggage with care, including transporting, tagging, storing and retrieving luggage during arrivals, departures and room changes.Escort guests to their rooms and confidently introduce hotel facilities, services, guest room features and relevant safety information.Serve as a knowledgeable Lobby ambassador, providing accurate information about hotel services, scheduled activities, local attractions, transportation and directions.Support the Lexus Experience Amazing drive program by providing professional chauffeur service, maintaining required trip documentation and ensuring courtesy vehicles are clean, fueled and in good repair.Respond promptly to guest requests, deliveries and concerns while maintaining guest privacy, confidentiality and consistently professional service.You bring prior hospitality experience, ideally within a guest-facing or similar service environment.You have a high school diploma, a valid Texas driver's license and a clean driving record, and can provide authorization for a driving record check.You know the city and surrounding area well and are comfortable using route navigation applications.You communicate clearly in spoken and written English; fluency in additional languages is welcomed.You are organized and attentive to detail, able to prioritize and follow through while remaining calm and using good judgment in a fast-paced guest environment.You are comfortable standing and walking for prolonged periods, working both indoors and outdoors across seasons, performing varied physical movements and lifting up to 60 pounds.As part of our team, you'll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.At Rosewood Hotel Group, your voice is heard – and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.