Registered Nurse Tele-Health

Registered Nurse - Patient Care Coordinator

Title: Registered Nurse - Patient Care Coordinator

Pafford EMS: Hempstead County

Division/Department: Clinic/Occupational Health

State: Arkansas

Description Pafford Medical Services is now accepting applications for a dedicated and experienced Registered Nurse to join our Patient Care Team. As an RN, you will play a vital role in providing remote medical assistance to patients in need. You will receive communications from EMS providers in the field and utilize your knowledge to assess patients, provide guidance and coordinate appropriate medical care. In this hybrid clinical/telehealth setting, you will be responsible for ensuring accurate and efficient triage, evaluating symptoms, providing appropriate advice and recommendations to patients in urgent situations. Your ability to communicate effectively, remain calm under pressure and make critical decisions will be essential in delivering high-quality patient care.

Duties and responsibilities

• Utilize telecommunication equipment such as video, phone, email, and messaging to provide high-quality care to out-of-hospital patients.
• Receive voice and video communications from paramedics, emergency medical technicians and providers to coordinate care for out-of-hospital patients.
• Communicate with pre hospital providers to ensure compliance with patient refusals.
• Provide patient follow-up for patients after ambulance transport or on scene treatment.
• Coordinate care with physician, hospitals, home healthcare agencies, mid-level providers, pharmacies, community transportation entities and other community agencies.
• Communicate with patients and patient families during and following EMS response.
• Follow pre-determined treatment protocols and guidelines in a multi-state response area.
• Assist the leadership team and medical Directors with further development of policies, protocols, and guidelines to better serve our local communities
• Provide patient care in an urgent care/clinical environment.
• Administer medications and assist providers with patient procedures.
• Accurately complete patient documentation on electronic health record.
• 12 hour shifts to include weekends, holidays and special occasions. Our department is open 24 hours a day

Qualifications:

• A strong desire to provide exceptional medical care and customer service to the patients we are entrusted to care for.
• Excellent communication and interpersonal skills to provide clear communications.
• Ability to work in a team environment with all levels of health care professionals.
• The ability to communicate with EMS crews, supervisors and administration team members during stressful pre-hospital response situations.
• A strong understanding or the ability to learn EMS protocols, rules, and regulations for all Pafford service areas.
• Understanding of different areas of health care and the ability to coordinate care for our patient's needs.
• A strong understanding of risk management initiatives.

Physical Requirements:

• Ability to perform the essential job functions safely and successfully.
• Ability to maintain regular, punctual attendance.
• The employee may occasionally be required to lift products or assist patients with decreased mobility.
• Must possess visual acuity to prepare and analyze data and figures accurately.
• Work may require sitting, lifting, stooping, bending, stretching, walking, standing, pushing, pulling, reaching and other physical exertion.
• Must be able to talk, listen and communicate clearly.
• Ability to make timely and well-informed decisions.
• Must be proficient using technology such as telehealth software, iPads, computers, office phones, office equipment, Microsoft Office, Google programs, and other software.

Education and Experience Requirements:

• Registered nurse with the ability to practice in Arkansas
• Critical Care or pre-hospital EMS experience (Minimum of 3 years)
• Emergency Department experience preferred.
• BLS Healthcare Provider
• ACLS (can be obtained through Pafford education)
• 12 lead interpretation

Note: The above statements are intended to provide a general overview or description of the level of work being performed by the person assigned to this job. The description is not intended to be an exhaustive list of all responsibilities, duties, skills, or physical demands required to perform this position.