Ticketing Agent
Victory Casino Cruises
Ticketing Agent Victory Casino Cruises
Responsibilities include, but are not limited to:
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Fully comprehend and be able to operate all relevant aspects of the reservation system.
- Follow all cash handling and credit policies.
- Maintain confidentiality of information.
- Effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
- Listen to, understand, and clarify concerns raised by employees and guests.
- Show initiative, including anticipating guest or operational needs.
- Maintain a warm and friendly demeanor at all times.
- Multitask.
- Maintain a clean work area.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Maintain regular attendance in compliance with Victory Casino Cruises Handbook.
- Scheduling will vary according to business needs.
- Must be available to work weekends as needed.
- Must be flexible with working holidays.
- Field inbound guest service phone support.
- Be aware of all rates, packages and special promotions.
- Be aware of Blackout dates.
- Obtain all necessary information when taking reservations.
- Perform other duties as requested by management.
Education and Experience:
- Computer experience required.
- Customer Services experience required.
- Money handling experience required.
- Experience in Casino Industry preferred.
Physical Requirements:
- Speaking, hearing, reading, and writing clearly.
- Ability to stand during entire shift.
- Some holiday shifts are required.
- No visible Tattoos (includes hands, arms, face, neck).
- Light Work, exerting up to 15 pounds of force occasionally.
- Victory Casino Cruises has a No Visible Tattoo Policy. For this position you must be cleared of all arm, hand, face & neck tattoos.
Vacancy posted 4 days ago
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