IFS 7 Application Support

Job Overview

Responsibilities:

• User Support: Acting as a point of contact for end users, providing guidance, resolving inquiries, and ensuring effective use of the IFS system through training and documentation.
• User Maintenance: Onboarding and offboarding of users following very specific procedures to ensure compliance with audit requirements.
• Incident Problem Management: Logging and tracking tickets, resolving incidents and service requests, and proactively identifying and addressing recurring issues.
• SOX Controls: Preparing evidence and evidence summaries for monthly quarterly semi-annual/annual SOX controls in a timely manner.
• System Maintenance: Supporting the technical environment, monitoring system performance, and ensuring the completion of maintenance tasks like refreshing the nonproduction environment cloning production to non-production.
• Data Management: Running scripts for mass data updates.
• Knowledge Management: Contributing to and maintaining a shared knowledge base, documenting procedures, and creating user guides.
• Collaboration: Working with technical teams, internal project teams, and potentially with external support partners to resolve complex issues.
• Training: Delivering user training, creating training materials, and ensuring users are properly equipped to utilize the system.
• Technical Expertise: Understanding the IFS application's functionalities, code base, and troubleshooting techniques in front-end, service layer, and backend databases.
• Reporting: Tracking and reporting on issues and providing data analysis for problem resolution.

Required Skills Experience:

• IFS Applications Experience:
• 7+ years of strong hands-on experience with IFS ERP. Strong preference for people with experience in IFS Apps 7.
• Troubleshooting: Proven ability to troubleshoot and resolve technical and functional issues related to the IFS system.
• Communication: Excellent communication and interpersonal skills for interacting with users and technical teams.
• Problem-Solving: Strong analytical and problem-solving skills to identify and resolve complex issues.
• ITIL Processes: Understanding of ITIL processes related to Incident Management, Service Request Management, Change Management and Problem Management.
• Database Concepts: Knowledge of database systems e.g., Oracle, Knowledge of database concepts and the ability to assist users with data extraction. Experience running update scripts.
• Business Acumen: Understanding of how the IFS system supports business operations. Business Expertise in Manufacturing Processes such as Discrete Manufacturing, Engineer-to-Order, Plan-to-Produce, Procure-to-Pay, Shop Floor Reporting, Material and Resource Planning and experience with specific IFS modules like Finance or Supply Chain. Desirable Skills:
• Experience with ITSM tools such as ServiceNow.
• Experience using Crystal Reports and Power BI to create custom user reports.
• Experience with IFS DOP functionality.
• Understanding of both standard costing and actual costing and the implications in the system.