Store Supervisor

Job Overview

About Our Store

Scooter’s Coffee at 30th & Ames is more than a traditional coffee shop. Located in the heart of North Omaha, our store is a community-focused location committed to providing excellent service while making a positive impact in the neighborhood we serve.

Our location features a large lobby and two community meeting rooms used by customers, organizations, entrepreneurs, and community groups. As one of Scooter’s largest locations, maintaining a clean, welcoming, professional, and efficiently operated store requires strong leadership on every shift.

We are looking for a dependable, hands-on leader who takes ownership of their shifts, maintains high standards, and knows how to lead a team in a fast-paced environment.

Position Overview

The Store Supervisor is responsible for leading the shift and ensuring the store operates according to Scooter’s standards and store policies when serving as the manager on duty.

This is a working leadership position. Supervisors perform barista responsibilities while also directing workflow, assigning responsibilities, maintaining service standards, addressing issues as they occur, and holding team members accountable for completing their responsibilities.

A successful supervisor does not simply identify problems—they take action to resolve them.

Key Responsibilities

Shift Leadership & Accountability

• Lead the team and direct workflow throughout the shift.
• Clearly communicate expectations and assign responsibilities to team members.
• Ensure assigned tasks and operational checklists are actually completed and verified, not simply marked complete.
• Address performance, policy, attendance, customer service, and operational issues appropriately when they occur.
• Provide clear, professional coaching and feedback to team members.
• Communicate significant employee or operational concerns to management.
• Maintain a professional, productive, and respectful work environment.
• Set the example for punctuality, professionalism, urgency, and work ethic.

Customer Service & Store Operations

• Lead the team in providing fast, friendly, and accurate customer service.
• Maintain Scooter’s beverage, food, and product quality standards.
• Direct workflow during high-volume periods to maintain speed and accuracy.
• Anticipate operational needs and prepare the team for upcoming rushes.
• Resolve customer concerns professionally and appropriately.
• Ensure downtime is used productively for cleaning, stocking, organizing, preparation, and other assigned responsibilities.
• Ensure the lobby, restrooms, barista stations, equipment, and other store areas are maintained throughout the shift.

Policies, Safety & Cash Handling

• Ensure employees follow store policies, recipes, procedures, dress code, and operational standards.
• Ensure food safety, sanitation, cleaning, and health requirements are consistently followed.
• Accurately execute cash-handling and point-of-sale procedures.
• Complete required opening, closing, shift, and operational procedures.
• Serve as a responsible keyholder and protect store property, cash, equipment, and access.

Training & Team Development

• Assist management with onboarding and training new employees.
• Demonstrate proper procedures and reinforce training during daily operations.
• Identify opportunities for employees to improve and provide constructive coaching.
• Help build a team culture centered around reliability, accountability, customer service, and teamwork.

What We're Looking For

• Takes ownership. You treat the condition and performance of the store during your shift as your responsibility.
• Leads from the front. You are willing to make drinks, clean, stock, serve customers, and work alongside your team.
• Holds standards. You are comfortable addressing an issue instead of ignoring it or leaving it for another manager.
• Pays attention to details. You notice when something isn't clean, stocked, completed, accurate, or operating correctly.
• Communicates effectively. You can give clear direction and constructive feedback while remaining professional and respectful.
• Works with urgency. You can prioritize and make decisions in a fast-paced environment.
• Is dependable. Leadership requires consistent attendance, punctuality, and follow-through.
• Is coachable. You can receive feedback from management and make adjustments when needed.

Qualifications

• Previous supervisory, shift-lead, restaurant, retail, hospitality, or comparable leadership experience preferred
• Previous coffee/barista experience is helpful but not required
• Strong customer service and communication skills
• Demonstrated reliability and punctuality
• Ability to lead and coach employees
• Strong organizational and problem-solving skills
• Ability to maintain composure and make decisions during busy periods
• Ability to follow and enforce established policies and procedures
• Ability to accurately handle cash and complete operational documentation
• Ability to work independently when senior management is not present
• Availability that meets the leadership and scheduling needs of the store

Employee Benefits

• Daily cash tips
• Credit card and mobile app tips
• Paid training and leadership development
• Free and discounted drinks
• Employee competitions and rewards
• Flexible scheduling based on store needs and employee availability
• Scooter’s shirts and apron provided
• 25% discount on eligible retail merchandise and tea
• Opportunity for continued growth and increased leadership responsibility

Join Our Leadership Team

We're looking for someone who understands that being a supervisor means more than being the person in charge. It means taking responsibility for the shift, setting the standard, supporting the team, and making sure the job gets done correctly.

If you are dependable, organized, comfortable leading others, and take pride in maintaining high standards, we would like to meet you.