Director, Product Design

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Why This Role Is DifferentJLL is one of the world's leading professional services firms specializing in real estate and investment management, operating across 80+ countries with annual revenue exceeding $20B. Our procurement and payment operations process billions in annual spend through a complex ecosystem spanning PeopleSoft FSCM 9.2, S2P, ViewPost, and various third-party platforms across 60+ countries.This role exists to close that gap — not through incremental configuration, but through fundamental reimagination of how JLL procures, pays, and manages supplier relationships at global scale.As a key member of our existing P2P product focused team, and working in conjunction with our JLL finance teams and our external delivery and vendor partners your role will be responsible for the delivery of various enhancements across P2P delivering the evolution of JLL's Vendor Onboarding and Accounts Payable processes - delivering faster cycle times, higher accuracy, better compliance, and dramatically improved supplier experience.As a subject matter expert, you will own design authority before delivery — signing off that AI/integration initiatives are properly designed for business value and enterprise robustness before they enter build, not after. And you'll do this with direct exposure to senior Finance Technology leadership and meaningful influence over JLL's Accelerate 2030 strategic program.This is not a traditional ERP product management role. Most P2P roles are steady-state configuration and support. This one is strategic transformation: building intelligently automated, self-optimizing procurement systems that make supplier selection, approval routing, invoice matching, and payment decisions autonomously — not just execute pre-configured rules.If you want to architect a real, production-scale case study in enterprise agentic AI for procurement and finance operations, this is where it's happening.Reports To: Executive Technology Product Manager (VP-level, Corporate Finance Technologies)Location: Flexible (hybrid: 3 days in office, 2 days flexible)Key Stakeholders: VP Finance Operations, Global Controller, Regional Finance Directors, Solutions Architecture, Enterprise Data & AI Platform-----------About the TeamThe CFT P2P team is responsible for the end-to-end product strategy, design, and delivery of JLL's Purchase to Pay platform — spanning Vendor management, payables, expenses and settlements including third-party integrations across a single global PeopleSoft FSCM 9.2 ERP instance.The team supports core finance operations across 60+ countries and works closely with Finance, Engineering, and Production Support to deliver continuous improvement and strategic transformation at global scale. This role is a named contributor to JLL's Accelerate 2030/Enterprise Business Objectives (EBO) strategy, with direct accountability against the platform-modernization and data/AI pillars.What's Different at Director LevelThis role carries distinct authority and scope compared to senior product or delivery roles:Design authority before delivery — you own the design roadmap and sign off that AI/integration initiatives are properly designed for business value and enterprise robustness before they enter build, not afterCross-portfolio scope — spans billing/order processing, accounts receivable, and third-party integrations, rather than one workstreamBuild-vs-buy decision authority — make and defend recommendations on AI and automation tooling, with clear input to procurement decisions and alignment with our Finance partners and Delivery partnersDirect leadership visibility — present design and investment roadmaps to senior Finance Technology leadership directlyTransformation leadership — guide the organization through AI-enabled process redesign, not just system configurationKey Stakeholder Relationships:Finance Operations, Global Process Operations, Finance and Business partnersEngineering Leadership & Solutions Architecture (technical delivery)Enterprise Data & AI Platform team (AI feasibility and integration)Procurement Leadership (process design and change management)Production Support Operation (operational readiness and support model)Budget Scope:Business case development and ROI validation for P2P transformation initiativesInput to annual P2P technology investment planningVendor relationship management (Oracle, ViewPost, third-party integration platforms)What You Will Do1. Product Strategy & Design LeadershipSupport the end-to-end P2P product design strategy — from concept through launch and iteration — grounding every design decision in measurable business benefitDirect the design, modification, and evaluation of P2P solutions across the portfolio (billing, accounts receivable, third-party integrations), guiding teams toward well-defined, optimal outcomesPartner with Product Owners and Product Support in balancing current-state support with forward design workBuild and maintain a performance framework that provides visibility into design quality, process efficiency, and business value deliveredPresent strategic roadmaps and investment cases to Finance Technology leadership and P2P Steering Committee2. Purchase to Pay DesignGuide design of core P2P enhancements including contract asset handling, credit note automation, and client onboarding, ensuring solutions meet requirements with minimal post-deployment defectsIdentify and prioritize opportunities to streamline Vendor management and invoice and expense processing and settlement through digitization and automation design, including agentic AI capabilitiesEnsure all design decisions support financial close, month-end reporting, and cost assurance requirements across 60+ countriesDesign solutions that maintain compliance with regional regulatory requirements and internal controls3. AI, Agentic Automation & Integration DesignThis is the core differentiator of this roleResearch and propose GenAI use cases across P2P — intelligent cash application, proactive collections optimization, automated dispute resolution, working-capital forecasting — each backed by a feasibility assessment on JLL's internal data/AI platform, validated with EngineeringBuild ROI-based business cases for GenAI and automation initiatives in partnership with Finance operations partners, demonstrating measurable impact on DPO, dispute resolution time, and working capitalMake and defend build-vs-buy decisions on AI and automation tooling, with clear recommendations on vendor selection, platform integration, and total cost of ownershipExtend agentic workflow design across integration touchpoints — including procurement Spend Management solutions and third-party banking systems.Present AI and automation recommendations, with a prioritized roadmap, to Finance Technology leadershipPartner with Enterprise Data & AI teams to assess technical feasibility of AI initiatives and ensure alignment with enterprise AI governance standards4. Governance, Compliance & ControlsApply audit and compliance principles (including SOX) to the design of billing and revenue-related workflowsEnsure design deliverables support timely resolution of priority P2P issues and minimize post-deployment errorsMaintain design documentation to the standard required for audit and compliance purposesDesign AI/automation solutions that preserve appropriate financial controls and audit trailsParticipate in monthly P2P Steering Committee and quarterly CFT Portfolio Review governance forumsRequired QualificationsEnterprise P2P & ERP Expertise:10+ years of experience in enterprise finance technology with deep Procure-to-Pay domain expertise spanning procurement, accounts payable, supplier management, and/or travel & expenseDeep functional expertise of P2P business processes, controls, and best practices including three-way matching, approval workflows, supplier lifecycle management, and month-end close requirementsStrong understanding of financial close, month-end reporting, and revenue assurance processes in a global, multi-entity environmentExperience contributing to at least one global ERP rollout or large-scale finance transformation programExcellent communication and stakeholder management skills with demonstrated ability to engage and influence senior finance and technology stakeholdersProven experience scoping, validating, and deploying AI/ML or automation use cases in finance operations, with ability to provide specific examples of business value deliveredPreferredHands-on experience with Generative AI tools and platforms (e.g., Azure OpenAI, AWS Bedrock, Google Vertex AI, Oracle AI DP/Apex) in an enterprise finance contextFamiliarity with agentic workflow frameworks (such as LangChain, AutoGen, or similar orchestration tools)Experience implementing AI solutions subject to financial controls and SOX requirements, with understanding of explainability and audit ability needsWorking knowledge of cloud-based AI/data platform capabilities and enterprise integration patternsPeopleSoft or Oracle certification/accreditationChange management or transformation leadership experience, particularly in introducing AI/automation capabilities to finance operations teamsThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Expected compensation for this position:160,000.00 – 240,000.00 USD per yearFinal compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:Remote –Chicago, IL, San Francisco, CAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: Chicago, IL; San Francisco, CAType: Full time