Hospitality Specialist

Hospitality Specialist

Join our compassionate, collaborative team as a Hospitality Specialist and help create a safe, welcoming, and respectful environment where clients can focus on healing and staff can provide exceptional care. In this highly visible role, you will greet and assist clients and visitors, build positive relationships, promote a sense of safety and belonging, identify potential concerns, and respond with trauma-informed crisis prevention and de-escalation techniques when needed. We are seeking an approachable, observant, culturally aware professional who delivers excellent customer service, remains composed under pressure, and takes initiative with minimal supervision.

This position offers:

• Employee Assistance Program 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement Company paid for work functions requiring travel
• Employee Discounts Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

• Create a welcoming environment by greeting clients, visitors, and staff promptly, pleasantly, and courteously and providing helpful information, assistance, and directions
• Build positive relationships through open, respectful communication that helps clients, visitors, and staff feel safe, valued, respected, and connected
• Support the treatment team by facilitating initial and ongoing interactions that help maintain treatment facilities as safe environments for therapeutic transformation
• Promote exceptional customer service and help resolve client concerns or complaints professionally and compassionately
• Monitor the environment, conduct ongoing threat assessments, and reinforce appropriate health and safety measures
• Respond to unsafe actions or conditions that could affect clients, visitors, staff, therapeutic care, or workplace safety
• Apply authorized crisis prevention, trauma-informed care, and de-escalation techniques to help clients return to a calm, rational state when intervention is necessary and appropriate
• Model positive verbal and nonverbal behavior that promotes hope, motivation, belonging, and resilience
• Manage communication with clients and collaborate with staff to maintain a safe, supportive environment for everyone
• Practice ongoing self-awareness and professional self-regulation before, during, and after assigned shifts, recognizing how emotions and behaviors influence the environment
• Participate in evaluations of self and assigned staff in accordance with operational guidelines
• Demonstrate cultural awareness, respect, and sensitivity in interactions with clients, visitors, colleagues, families, and community members
• Arrive prepared to participate actively in assigned responsibilities, shift changes, staff meetings, required meetings, and professional-development activities
• Support organizational needs through data collection, program evaluation, grant-development activities, and other assigned projects
• Take initiative with minimal supervision, accept constructive feedback, and implement recommended changes
• Follow Brightli Operational Guidelines, applicable safety procedures, and professional ethical standards
• Remain available for on-call assignments and flexible hours, including evenings and weekends, as needed
• Perform other duties and special functions assigned by the Facilities Leadership Team

Education, Experience, and/or Credential Qualifications:

• High school diploma, GED, or equivalent preferred
• Experience working with people across the lifespan and demonstrated cultural awareness preferred
• Crisis-intervention experience strongly preferred

Additional Qualifications:

• Maintain a current driver's license, acceptable driving record, and current auto insurance
• Successfully complete required background screenings, including criminal record, driving record, abuse/neglect, and fingerprint checks
• Demonstrate a customer-service focus and strong interpersonal skills
• Read and interpret safety rules, operating and maintenance instructions, procedure manuals, and similar documents
• Write routine reports and professional correspondence
• Communicate effectively with clients, residents, employees, family members, community contacts, and groups
• Perform basic arithmetic using whole numbers, common fractions, and decimals
• Apply sound judgment and common-sense understanding to follow written, verbal, and diagram-based instructions
• Address problems involving multiple variables in standardized situations
• Establish effective professional relationships through telephone and in-person interactions
• Follow directions, accept supervision, maintain composure, and respond appropriately to feedback

Physical Requirements:

• Perform sedentary work involving up to 10 pounds of force occasionally and a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body
• Complete repetitive hand, finger, and arm movements associated with typing and writing during the work shift
• Remain seated for most of the workday, with occasional walking or standing for brief periods

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.