Inside Sales Project Coordinator

Customer Experience And Technical Support Representative

Systems, LLC, an affiliate of Chamberlain Group, is a U.S.-based manufacturer of loading dock equipmentmarketed under the Poweramp, DLM, and McGuire brands. With manufacturing facilities in Germantown, Wisconsin and Malvern, Arkansas, all products are designed and produced in the USA using lean manufacturing techniques. We strive to recruit the best talent in the industry and give employees opportunities for continuing education and training to help them advance in their careers.

A role within Systems' Customer Experience and Technical Support group. Expected to successfully obtain missing information or details as required to ensure a thorough understanding of each purchase order and project, build and maintain relationships with representatives, specifiers and customers; establish and maintain customer goodwill; maintain effective dialog with representatives and specifiers to determine customer needs and market information related to quote requests. Partner with sales, engineering and accounting to follow up to close RFQs, clarifications, opportunities, quotes and orders; track, manage and communicate to coordinate the above.

Requires 3+ year of construction contract processing or related experience and a minimum of a Associate's degree.

Obtain missing information or details as required to ensure a thorough understanding of each purchase order and project.

Build and maintain relationships with representatives, specifiers and customers; establish and maintain customer goodwill; maintain effective dialog with representatives and specifiers to determine customer needs and market information related to quote request partner with sales, engineering and accounting to follow up to close RFQs, clarifications, opportunities, quotes and orders; track, manage and communicate to coordinate the above.

Enter sales orders in ERP system; schedule, print & verify dealer commissions as needed; ensure entered orders match quotes in the system; process expedites, special orders, cancellations, order changes, etc.; Send acknowledgment to customer; verify ship date with customer; Maintain and file customer signoffs for all assigned sales/purchase orders.

Coordinate with other ISPCs as required to enable smooth workflow.

Investigate and resolve customer issues (i.e. complaints, field problems, warranty claims, etc.).

Maintain sales folders, invoice copies, hold for release orders or any other paperwork as needed

Disperse order information to appropriate internal and external personnel (sales staff, operations, customer, etc.).

Understand the dynamics of each quoted order, including, but not limited to budget pricing, competitive bid information, representative's position, job information, etc. for the purpose of contributing to top line sales growth and bottom-line net income.

Provide pricing of standard product and quotations of parts and assemblies to representatives as per company policy; evaluate order pricing to identify potential negotiable points.

Initiate and coordinate adjustments to pricing and commissions via Credit/Rebills as needed

Assist with sample order requests from customers and working with operations to see that these are fulfilled.

Minimum Qualifications:

Education: Associates degree

Experience: 3+ years of contract processing or related experience

Knowledge, Skills, and Abilities

• Proficient computer skills and ability to use MS Excel, Word, Email, etc.
• Ability to quickly learn new systems such as ERP, database applications, etc.
• Strong ability to be detail oriented by analyzing data to check for errors, inaccuracies, and ensure orders are entered and maintained correctly

The pay range for this position is $20.91 - $32.52/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence View email address on click.appcast.io.

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.