Senior Service Technician

Job Description

Job Description

Title : Senior Service Technician

Reports to: Senior Production Manager

Location: Omaha, NE

Job Description: The Senior Service Technician will be working onsite at a client’s IT center, in Omaha, Nebraska. Sterling has continually done business year over year and holds a presence onsite working directly with clients. Sterling provides break-fix services for about 19,000 units. The onsite technician will diagnosis, order parts via Sterling’s partners/vendors, complete repairs and return units to the onsite clients.This is a solo position. You will be communicating between Sterling’s internal teams as well as client admins, directors and their own IT staff. The Senior Service Technician must be able to manage their own time. The Senior Service Technician will be accountable for planning daily workflow. Anticipating the needs of the client and various projects is crucial for maintaining a great working relationship between Sterling and the end users.

Roles and Responsibilities

• Diagnose malfunctions of computer hardware for the purpose of determining the appropriate parts needed to complete repairs
• Orders necessary parts via multiple vendor websites, adhering to the policies and procedures specific to each one.
• Knowledge of various tools and techniques involved in computer repair
• Ability to disassemble and assemble a wide variety of computers for repair purposes
• Maintain accurate repair records using ticketing systems
• Manage inventory in terms of shipping, receiving, organizing and storage of goods in a client provided warehouse
• Ability to work with limited supervision daily
• Ability to perform inventory counts and audits as needed
• Manage and report on PM assisted projects
• Ability to perform data collection and recording

Qualifications and Education Requirements

• Minimum 3+ years of depot and download experience
• A+ certification or technical certification preferred
• Associate degree or minimum of three years computer repair experience required
• A good knowledge of different computer components to assemble and disassemble a wide variety of computers a must - Dell preferred.

Preferred Skills

• Solid teamwork and interpersonal skills, with the ability to communicate and work with customers, teams, and management at all levels in a cross-functional environment
• Excellent oral and written communications; an ability to present and discuss departmental information in a way that establishes rapport, persuades others, and gains understanding no matter the level of audience
• Working projects and timelines for completion
• Critical thinking and problem solving
• Excellent planning and organizational skills

Work Environment/Physical Demands:

• Sitting and moving for extended periods of time in a climate-controlled office environment.
• Must have a positive attitude and be very detail oriented
• Self-starter daily
• Must be able to lift 15-30 lbs.
• Extended periods of time utilizing hand tools needed to repair computers.
• Must clear criminal background check and drug test
• Short travel may be required Sterling Computers Corporation (“Sterling”) is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, disability, medical condition, economic status or status with regard to public assistance, citizenship status, national or social or ethnic origin, past or present membership in the uniformed services, protected veteran status, sex, pregnancy, marital or civil union or domestic partnership status, family or parental status, sexual orientation, gender expression or identity, family medical history or genetic information, HIV status, political belief, or any other status or characteristic protected by applicable law.