Customer Care Manager - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Opportunity for advancement
• Training & development
• Vision insurance
• Bonus based on performance
• Competitive salary

Lead Relationships. Solve Problems. Grow the Business. You May Be a Great Fit as a Customer Care Manager at Jerry Lucente State Farm if:

• You take ownership. When a customer needs help, you don’t just pass along the problem—you work to find the solution.

• You’re a relationship builder. You know that great service builds trust, loyalty, referrals, and long-term customers.

• You see opportunities others miss. A service conversation isn’t just about solving today’s issue—it’s an opportunity to uncover needs and make sure customers are properly protected.

• You listen first, then lead. You ask great questions, understand what matters to the customer, and confidently recommend next steps.

• You’re comfortable having sales conversations. You can transition naturally from service to identifying additional products and coverage opportunities.

• You’re calm under pressure. When life gets complicated, customers can count on you to bring clarity, confidence, and solutions.

• You’re motivated by results. Customer retention, account growth, referrals, and team performance matter to you.

• You want to lead. You enjoy setting the standard, improving processes, and helping a team deliver an exceptional customer experience.

Location: Homer Glen / Orland Park, IL

What We’re Looking For

• Strong relationship-building and communication skills.

• A customer-first attitude combined with a growth and sales mindset .

• Confidence identifying needs and recommending solutions.

• Ability to handle difficult conversations calmly and professionally.

• Someone who takes initiative instead of waiting to be told what to do.

• Goal-oriented, coachable, and motivated to continually improve.

Be the Person Our New and Current Customers Count On

If you enjoy building relationships, solving problems, finding opportunities, and helping a team win , this could be the career opportunity you’ve been looking for.

At Jerry Lucente State Farm, great customer care isn’t just about keeping customers happy. It’s about earning their trust, keeping their business, growing the relationship, and helping protect what matters most.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.