Collateral Processing Coordinator

Appraisal Ordering And Tracking Specialist

This position will facilitate, process, and monitor appraisal ordering and tracking functions, meeting all industry, state/federal/governmental, investor, and agency requirements, ensuring quality valuations and strong customer service.

Primary Duties:

• Monitor and facilitate communications between Bell production staff, appraisers and third parties.
• Assist appraiser communications, supplying all pertinent appraisal documents/exhibits.
• Generate and process the various types of Automated Valuation Models (AVMs) and Property Data Reports.
• FHA/HUD case number ordering, tracking and monitoring approval.
• VA (Veterans Administration) case number assignment and appraisal ordering.
• Prepare, monitor and close existing repair inspections and post-closing escrow inspection.
• Verify appraiser approval on all investor ineligible lists.
• Monitor and provide feedback on appraiser service level standards.
• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.

Job Skills Required:

• Appraisal processing experience preferred.
• Solid general office and administrative skills.
• Excellent customer service skills.
• Experience with residential collateral.
• Ability to independently manage multiple tasks and deadlines.
• Good written and verbal communication skills.
• Ability to function efficiently and effectively under deadlines and stress, while maintaining a professional and mature profile.