Crisis & Referral Specialist

Role Overview The Crisis & Referral Specialist is responsible for screening, assessing, training, and providing telephonic intervention/de‑escalation for helpline callers using established protocols to determine an immediate course of action. Responsibilities Takes inbound calls, texts, and chats from individuals needing support, services, or who may be in crisis. Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others. Uses information provided by the caller and obtained during the screenings and assessments to develop a plan of action in collaboration with the individual. Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria. Provides linkage follow‑up as directed to assure the individual accessed services. Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems. Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations. Minimum Requirements Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background. Preferred Skills BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred. Call Center experience preferred. Crisis experience preferred. Equal Employment Opportunity Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact View email address on click.appcast.io for assistance. #J-18808-Ljbffr The Elevance Health Companies, Inc.