Customer Service Call Center Representative

Job Description

Job Description

Customer Service Representative

Location: San Antonio, TX 78249 (Onsite)

Duration: 8 months with possible extension

Job Description:

Pay Rate: Shift 1 (7:00 AM–4:00 PM) is PR - $22.68/hr on W2

Shift 2 (4:00 PM–1:00 AM) is $24.38/hr on W2

Schedule: Two available shifts:

• 7:00 AM – 4:00 PM
• 4:00 PM – 1:00 AM

Workweek: 5 days per week, with 2 days off. The facility operates 7 days a week, so weekend availability may be required.

Overtime: Overtime opportunities may be available based on business needs.

Position Overview

We are seeking a professional, customer-focused, and detail-oriented Customer Service Representative to join our onsite team in San Antonio, Texas. This position is responsible for conducting outbound calls to businesses to complete a structured questionnaire and accompanying scorecard.

The ideal candidate will have exceptional communication skills, a strong service-oriented mindset, and the ability to deliver a personalized, high-quality experience during every interaction.

Key Responsibilities

• Conduct outbound calls to businesses to complete questionnaires and accompanying scorecards.
• Establish rapport with business representatives and provide a professional, courteous, and engaging experience.
• Clearly explain the purpose of the questionnaire and guide businesses through the required questions.
• Accurately document responses and complete scorecards in accordance with established guidelines.
• Provide personalized, attentive service throughout each interaction.
• Use strong communication and active listening skills to understand responses and clarify information when necessary.
• Follow established call procedures, scripts, workflows, and quality standards.
• Review completed questionnaires and scorecards for accuracy, completeness, and consistency.
• Identify missing, inconsistent, or unclear information and take appropriate steps to resolve discrepancies.  

Required Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer service experience preferred, including experience in a call center, healthcare setting, doctor's office, hotel, restaurant, or other customer-facing environment.
• Strong verbal communication, active listening, and interpersonal skills.
• Comfortable conducting outbound phone calls and engaging professionally with businesses.
• Strong attention to detail and the ability to accurately capture and document information.
• Ability to follow detailed instructions, scripts, and established processes.
• Basic computer proficiency and the ability to navigate multiple systems while conducting calls.

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.

Company Description

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.