In-Room Dining Agent

In-Room Dining Agent

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Cond Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to The Mission Inn Hotel & Spa, a legendary property in the Pyramid Global Hospitality portfolio located in the heart of Riverside, California. Featuring 238 guest rooms and over 160,000 sq ft of meeting and event space, this AAA Four-Diamond, National Historic Landmark spans an entire city block and offers a truly unique and dynamic environment for hospitality professionals. At The Mission Inn Hotel & Spa, we are proud to deliver exceptional service within a setting rich in history and architectural beauty. As a member of our team, you'll be part of a community-driven environment where collaboration and connection are at the core of everything we do. Our work is purpose-driven, rooted in preserving the legacy of this iconic property while creating meaningful experiences for every guest. We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, sales and events, and more. Whether you are beginning your career or looking to grow within the industry, you'll find a supportive culture where your contributions are impactful and recognized. Joining our team means becoming part of a people-first culture where your development and success are a priority. If you're ready to build your career at an iconic destination known for its history, scale, and influence, we invite you to explore opportunities at The Mission Inn Hotel & Spa and apply today.

What you will have an opportunity to do:

The In-Room Dining Agent is responsible for taking guest orders, coordinating with kitchen and service staff, processing requests accurately, and ensuring timely delivery of food and beverages to guest rooms.

Key Responsibilities

• Answer incoming calls for room service orders professionally and courteously.
• Accurately record food, beverage, and special dietary requests.
• Enter orders into the hotel's point-of-sale (POS) system.
• Communicate order details to kitchen and service teams.
• Monitor order preparation and delivery times.
• Handle guest inquiries, complaints, and special requests promptly.
• Process payments and maintain accurate billing records.
• Coordinate tray pickup and room service follow-up when required.
• Maintain knowledge of menu items, promotions, and hotel services.
• Ensure compliance with hotel standards and food safety regulations.

Qualifications

• High school diploma or equivalent.
• Previous customer service, hospitality, or food service experience preferred.
• Strong communication and telephone etiquette skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and POS system knowledge.
• Excellent problem-solving and guest service skills.

Skills

• Customer service excellence
• Attention to detail
• Time management
• Teamwork and coordination
• Professional communication
• Organization and accuracy

Working Conditions

• May require shifts during evenings, weekends, and holidays.
• Fast-paced hotel environment.
• Frequent interaction with guests and multiple departments.

What are we looking for?

Compensation:

$18.25

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.