Application Development Engineer

Job Title

We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!

Learn more about Unisys and our key solution offerings: Unisys, Stealth™, CloudForte®, InteliServe™

What success looks like in this role:

The primary responsibility is providing subject matter expertise to support, manage, and enhance the City's Web and Digital properties - City Websites, Intranet (Sharepoint), Social Media and other related applications.

Typically works under the direction of Applications Program Manager and senior application analysts.

Respond to Customer Service Requests as required.

Receive Service Requests relating to fixes, fails, and proposed system changes. Perform initial troubleshooting and support identification of root cause of Incidents. Escalate Incidents as appropriate or to other third party vendor as required. Follow through on processing Incidents and drive resolution. Produce timely Incident reports documenting system downtime.

Provide data analysis for Web metrics.

Monitor websites for issues such as quality, accessibility and work with departments to resolve.

Follow change control procedures.

Develop and maintain technical and operational procedure and work instruction documentation.

Act as a liaison between the Customer and other third party vendors. Create and track Service Requests from inception to completion. Create and track enhancement requests from inception to completion.

Create test plans / cases for enhancements, and coordinate and conduct user acceptance testing.

Coordinate with other service towers to ensure application technical requirements are met.

You will be successful in this role if you have:

Bachelor's degree or higher in CS, CIS, MIS or equivalent.

Web and Digital domain area expertise required in the following: Web Content Management, Sharepoint

Social Media domain experience strongly desired

At least 3 years' experience working as a Web/Digital application analyst or similar

Microsoft Office 365 strongly desired

Knowledge of Responsive Design, Content Strategy, Search Engine Optimization, Cross Channel Social Media Optimization, Data Visualization / Dashboards, Analytics

Sharepoint administration experienced strongly desired

Knowledge of HTML5, Java Script, CSS, IIS

Knowledge of security - PCI, SSL

Ability to communicate with end users and vendors

Understanding of client server technologies and relational database concepts desired

Knowledge of SDLC methodology desired