Supply Chain/Sales Coordinator (ecommerce) - hybrid

Job Description

Job Description

Full job description

The Supply Chain/Sales Coordinator is a highly organized, detail-oriented professional responsible for supporting product lifecycle management, product data administration, demand planning, procurement coordination, inventory availability, logistic, and sales operations across SPS Commerce & company’s network of customers which all report directly to the Supply Chain Product Manager.

Responsibilities Overview (but not limited to the following):

• must be able to commute, hybrid remote position in Redondo Beach, CA 90278 (company will move to Fullerton/Walnut area in the fall)
• Assist with the communication & meeting between the team in China and our US vendor.
• Responsible for ensuring the completeness of logistic clearance information and documents. Ensure the communication between our service providers and customers are completed in a timely manner.
• Real-time monitoring and tracking of shipment's customs clearance information and status, investigate, resolve and communicate operational or entry issues.
• Coordinate and follow-up with our warehouse and 3PL warehouses for the customer's needs. Such as order fulfillment, forwarding, dropship, transshipment, and demolition etc.
• Coordinate with our customer service team to follow up with our last mile solution providers regarding lost packages, undeliverable packages and refund requests.
• ensuring the accurate setup, maintenance, and management of product information within company's supply chain, inventory management, purchasing, and client-facing systems.
• Assists/supports new product launches, product transitions, pricing updates, inventory planning, vendor coordination, and product availability initiatives that directly impact operational execution and customer satisfaction.
• Support sales operations across major retail channels, including Walmart, CVS, and others. Coordinate order processing and collaborate with internal teams (SPS, marketing) to ensure smooth product delivery.
• Work cross-functionally to resolve issues related to shipments, product setup, and retail operations.
• Participate in new product submissions, launches, and retail placements
• Assist in developing and distributing sales & marketing materials, including presentations, product sheets, and samples
• Support promotional planning and execution across retail channels. Provide excellent customer service throughout the sales process, ensuring client satisfaction
• Self-motivated with a strong desire to achieve result in a multi-tasking sales environment
• Be proactive and help management get ready for busy season

Qualifications

• Bachelor’s degree from four-year college or university and 1-2 years related experience and/or training
• Strong work ethic with team player mindset
• Excellent analytical and problem-solving skills
• Excellent written and verbal communication skills
• Experience & knowledge ecommerce operations and applications
• Proficient with Microsoft Office Suite or similar software
• SPS Commerce knowledge a plus
• Bilingual skills are preferred

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $26 - $36 hourly

Benefits:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance

Experience:

• Ecommerce
• Logistics: 1 year (Required)
• Products: 1 year (Required)

Ability to Commute:

• Hybrid remote in Redondo Beach, CA 90278 (company will move to Fullerton/Walnut area in the fall)