Cardio Tech Noninvasive - Outpatient Clinic

Cardiology Clinical Support Professional

Join our dedicated cardiology team and play a vital role in delivering exceptional patient care. We are seeking a compassionate, detail-oriented healthcare professional to provide primary clinical support to providers while ensuring a positive and efficient patient experience.

In this role, you will prepare patients for examinations and procedures, assist providers during treatments, and help maintain a smooth patient flow throughout the clinic. You will also be responsible for performing and operating a variety of cardiology diagnostic monitoring equipment, including EKGs, Holter monitors, event recorders, and pacemaker checks.

The ideal candidate thrives in a fast-paced clinical environment, demonstrates strong patient care skills, and is committed to maintaining a safe, organized, and patient-centered practice. The schedule for this position is Monday-Friday 7:30 AM to 4:00 PM (no weekends or holidays).

How you grow, learn and thrive matters here.

• Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
• Staff Safety (a wearable badge that allows nurses to quickly and discreetly call for help when safety is a concern)
• Differentials for night/weekend shifts, higher education, certifications and various lead roles (for eligible positions)
• Malpractice liability insurance
• Loan forgiveness through the New Mexico Higher Education Department
• EPIC electronic charting system

Responsibilities:

• Prepare patients for provider visits by collecting and documenting accurate clinical information, obtaining vital signs, updating medical histories, and assisting with patient flow throughout the clinic.
• Provide primary clinical support to providers during examinations, treatments, and procedures, ensuring patients receive timely, high-quality care.
• Safely operate clinical and cardiology-related equipment and perform assigned patient care procedures in accordance with established standards, policies, and best practices.
• Respond to patient inquiries regarding test results, medication refill requests, referrals, and other care-related needs under the direction of the provider.
• Coordinate patient scheduling, appointment reminders, and rescheduling efforts to optimize provider schedules and improve patient access.
• Manage referrals and prior authorizations for diagnostic testing, specialty services, medications, and durable medical equipment, ensuring timely processing and follow-up.
• Maintain and track patient documentation, including Advance Directives, FMLA paperwork, and other required forms.
• Support clinic operations by maintaining exam and procedure rooms using Kanban inventory processes, ensuring areas remain clean, organized, safe, and fully stocked.
• Adhere to infection prevention, safety, regulatory, and quality standards while maintaining a professional patient care environment.
• Communicate effectively with providers and care team members regarding patient status, concerns, test results, and clinical needs.
• Deliver exceptional customer service by utilizing effective communication, active listening, empathy, and professionalism to create a positive patient experience for patients and their families.
• Accurately document patient interactions, clinical activities, referrals, authorizations, and care coordination efforts within the electronic medical record.
• Participate in quality improvement initiatives and follow established workflows to support operational excellence, patient safety, and clinical quality outcomes.
• Perform clerical and administrative support functions as needed to support patient care and clinic operations.
• Perform other duties as assigned in support of departmental and organizational goals.

Qualifications:

• Education: High School diploma or equivalent required. Completion of a Medical Assistant program with specialized training in clinical medical skills from an accredited institution required.
• Experience: Minimum of one (1) year of Medical Assistant experience required. Previous experience in a cardiology practice or cardiac care setting preferred.
• Certifications & Licensure: Current Basic Life Support (BLS) certification. Must maintain all required certifications and emergency response training throughout employment.
• Additional Requirements: Successfully complete all organizational, department, nursing, and role-specific orientation, competency, and training requirements within established timeframes. Maintain ongoing compliance with departmental and organizational competency requirements. Computer literacy required. Previous Epic experience preferred.

We're all about well-being, starting with yours. Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. Compensation Disclaimer The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.